Cloudflare6 дней назад
Технический специалист поддержки, производительность приложений
Зарплата не указана
РЫНОК
12 514 ₽медиана по профессии
IT Support / Helpdesk · 116 вакансий с указанной зарплатой
5 250половина предложений: 9 479–16 667132 617
Работодатель не указал зарплату — сравните с рынком сами.
Hybrid
Обязанности
- 01Fulfill support requests by communicating with Cloudflare customers via chat, email, and phone
- 02Collaborate with senior engineers to analyze and troubleshoot customer issues
- 03Track support requests using our ticketing system
- 04Participate in team meetings to discuss and share feedback
- 05Help define and update AI skills and conversational journeys to ensure up-to-date knowledge is available in automated workflows, as well as updating other internal- and public-facing documentation as needed
- 06Provide feedback on our product and potential improvements based on customer interactions
- 07Support the team in testing new releases and reporting bugs
- 08Perform other duties/projects as assigned
Требования
- 013-5 years of experience working in a technical Customer Support role, preferably as part of a team working with large enterprise customers
- 02Self-driven and comfortable learning new technologies and systems on an ongoing basis
- 03Excellent written and verbal communication skills
- 04Strong understanding of how the Internet works at OSI Model layers 3, 4, and 7
- 05Strong understanding of DNS, SSL/TLS, and HTTP(S) protocols
- 06General understanding of HTTP reverse proxying, caching, and load balancing
- 07Experience using Linux and associated command line tools, including curl, dig, traceroute, openssl, git, etc.
- 08Experience writing scripts in Bash, Python, JavaScript, or other scripting languages
- 09Experience installing and configuring web servers like Apache, Nginx, and/or IIS
Условия
- 01Hybrid work model in Austin, TX
- 02Full-time schedule, Tuesday-Saturday
- 03Firm start time of 11:00 AM Central Time
- 04Requires coming into the Austin office twice a week