Synthesia12 дней назад
Менеджер по поддержке продаж, онбординг
Зарплата не указана
РЫНОК
13 634 ₽медиана по профессии
Tech Lead / Team Lead · 356 вакансий с указанной зарплатой
5 092половина предложений: 9 708–18 1041,2 млн
Работодатель не указал зарплату — сравните с рынком сами.
Полная занятостьУдалёнка
Обязанности
- 01Own the day-to-day delivery and facilitation of our North America new hire onboarding program
- 02Facilitate engaging, high-quality live training sessions for new hires across Sales, Customer Success, and other customer-facing teams
- 03Create an exceptional learner experience that balances strong content, engaging facilitation, and practical application
- 04Prepare thoroughly for each onboarding cohort, ensuring content, materials, technology, and logistics are ready for delivery
- 05Adapt facilitation and content based on the needs, experience levels, and feedback of each cohort
- 06Partner with subject matter experts and cross-functional leaders to incorporate relevant product, process, and business knowledge into onboarding
- 07Identify opportunities to improve existing onboarding content, structure, activities, and delivery based on learner feedback, performance data, and business needs
- 08Iterate on existing programs to continuously raise the bar on quality and effectiveness
- 09Keep onboarding content current as products, processes, messaging, and go-to-market priorities evolve
- 10Introduce new learning activities, practice opportunities, and reinforcement mechanisms that accelerate new hire readiness
- 11Maintain strong operational rigor and attention to detail across all aspects of program delivery
- 12Track key indicators of onboarding effectiveness and new hire readiness
- 13Gather and analyze feedback from new hires, managers, and cross-functional stakeholders to identify opportunities for improvement
- 14Partner with RevOps and Enablement leadership to understand how onboarding performance translates into ramp and productivity
- 15Use data and insights to make informed recommendations and continuously improve the program
- 16Build strong relationships with Sales, Customer Success, Sales Development, RevOps, Talent Acquisition, and other cross-functional partners
- 17Coordinate with subject matter experts to ensure new hires receive accurate, relevant, and consistent information
- 18Communicate clearly with stakeholders on upcoming cohorts, program changes, learner feedback, and areas of opportunity
- 19Serve as a trusted point of contact for the North America onboarding experience
Требования
- 013–5+ years of experience in Sales Enablement, training, learning and development at a B2B SaaS company
- 02Strong live facilitation and presentation skills, with the ability to confidently engage and influence a room
- 03Experience delivering onboarding, training, or learning programs for sales, customer success, or other customer-facing teams
- 04Exceptional organizational skills and operational rigor, with strong attention to detail
- 05Proven ability to translate complex information into clear, engaging, and practical learning experiences
- 06Strong instructional design capabilities with experience building thoughtful, learner-centered content, translating dense material into clear, usable resources
- 07Strong cross-functional collaboration skills and ability to work effectively with senior stakeholders and subject matter experts
- 08Data-driven mindset with an ability to use feedback and performance insights to improve programs
- 09Comfortable operating in a fast-paced, constantly evolving environment with a high degree of ownership