ClickUp13 дней назад
Аналитик операций CX
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РЫНОК
8 917 ₽медиана по профессии
BI Analyst/Developer · 18 вакансий с указанной зарплатой
5 250половина предложений: 6 177–10 76715 200
Работодатель не указал зарплату — сравните с рынком сами.
Полная занятостьУдалёнка
Обязанности
- 01Operationalize partner delivery quality and customer outcomes measurement to ensure accountability regardless of delivery model
- 02Support the end-to-end SOW management process for Partner subcontracting: creation, tracking, amendments, and closure in coordination with Partner Services leadership and Finance
- 03Execute partner invoicing workflows: validate submissions, process approvals, track payments, and resolve discrepancies
- 04Enable partner system access: provisioning, de-provisioning, and ongoing governance of partner access to internal tools and customer environments
- 05Support capacity planning and resource assignments as the business scales
- 06Maintain accurate records and documentation for all partner operational processes, ensuring audit readiness and clear escalation paths
- 07Build, ship, and iterate on AI-driven workflows that enhance and automate internal processes, customer health inspection, risk detection, engagement management, services delivery lifecycle, quality measurement, and customer experience across TAM, Solutions and CX
- 08Develop AI agents and AI-assisted tools in collaboration with team members, contributing to the team's broader automation roadmap
- 09Actively leverage AI in daily work: data analysis and modeling, stakeholder communications, problem-solving and workflow orchestration
- 10Facilitate the adoption of new tools and processes, including AI and automation platforms, to drive productivity across the organization
- 11Apply strong judgment to validate AI outputs, manage risk, and improve the repeatable systems the team uses
- 12Stay current with AI developments relevant to CX operations and translate learnings into solution improvements
- 13Extract key business insights from qualitative and quantitative data, identify risks and opportunities, and inform programs that drive revenue retention, expansion, quality, and operating leverage
- 14Build and maintain reports and dashboards in Salesforce, ClickUp and Hex that support TAM, Solutions, and Partner Services leadership with operational visibility
- 15Perform ad hoc data analysis to answer business questions, surface trends, and support decision-making by CX Ops team members and stakeholders
- 16Support renewals and retention analysis with data extraction, formatting, and pattern identification
- 17Own specific deliverables within larger strategic initiatives to optimize and transform customer engagement, services delivery, and internal collaboration processes
- 18Support senior CX Ops team members on projects spanning TAM, Solutions, and Partner functions, executing assigned works with high quality and reliability
- 19Respond to ad hoc operational requests from CX Ops leadership and stakeholders with timely, accurate deliverables
- 20Embody a culture of rapid innovation and experimentation across playbooks to drive customer outcomes and enhanced experience
Требования
- 013+ years in Operations, Analytics, or a related role, preferably in a SaaS, customer-facing, or GTM environment
- 02Demonstrated track record of building and deploying AI-powered workflows that delivered productivity gains, better decision quality, cleaner execution, improved data signals, or increased customer reach
- 03Track record of supporting technology-enabled business process transformations, with an emphasis on strategic application of AI and agentic solutions
- 04Proficient in managing and analyzing data, including building reports and scenario analysis models, as well as leveraging business intelligence tools to drive leadership strategy
- 05Effective at collaborating with cross-functional stakeholders across global regions, reaching consensus, and driving change together
- 06Proficient with Salesforce, Gong, ClickUp, Hex, Tableau, Google Apps Script and comparable platforms
- 07Direct experience with a SaaS business model, customer journey, and core KPIs in a high-growth, global environment
- 08Knowledge of professional services and customer success methodology, processes, tools, and metrics
- 09Strategic thinker with a bias for action - hands-on, scrappy, and able to take projects to the finish line
Условия
- 01Remote work