Airbnb13 дней назад
Менеджер сложных страховых случаев
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5 250половина предложений: 9 479–16 667132 617
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United States
Обязанности
- 01Identify, investigate, and manage risk and mitigation strategies for Complex and Large Loss claims
- 02Manage partners to influence prioritization, drive accountability, deliver improvements, and scale changes on claims impacting Airbnb
- 03Work with internal and external partners to influence prioritization, drive accountability, and deliver improvements
- 04Work closely with cross-functional teams to manage emerging risks/threats while enabling business growth in various markets
- 05Identify intelligence/risk gaps and collaborate with internal risk management teams (Trust, Safety), third-party adjusters, partners, Platform Product Management, Global Crisis Management, Community support, Policy, and Privacy Legal teams
- 06Report at Monthly, Quarterly, and Annual Business Reviews for your area
- 07Serve as a thought leader with stakeholders such as Trust, Legal, Privacy, Safety, Product Management, and Policy, understanding how policy/product roadmap impacts risk mitigation
- 08Build partnerships and engage in Large Loss Claim reviews with insurers on a monthly/quarterly basis
- 09Ensure management of insurers claim handling, potential coverage/relationship issues, and material reserve changes
- 10Craft Resolution Plans for Complex and Large Loss Claims driving Carrier and/or TPA resolution while meeting internal stakeholder needs
- 11Partner with Legal, GCM, Trust, Brokers, Insurers, Outside Counsel, and TPA’s on complex claims resolution
- 12Accountable for performance and results of Insurance Carriers and Partners worldwide over Complex Claims
- 13Provide mentorship to L6 and L7 Host Damage Protection and Host Liability Protection Specialists on claims
- 14Upskill L6 and L7 partners for growth and development
- 15Guide the team through complex claims and changes
- 16Manage claims impacting Airbnb Financials and the Captive
- 17Work closely with cross-functional teams to manage Risk and Exposure on Complex and Large Loss Claims
- 18Collaborate with internal departments (Aircover Ops, legal, Trust, CS safety) to share claim insights, improve claim handling by Carriers and TPA’s, and develop Resolution Plans
- 19Ensure compliance with company policies, procedures, and legal requirements related to claims handling
- 20Mentor others by simplifying complex information including claims knowledge, data analysis, business information, and process obstacles
Требования
- 01Excellent analytical and problem-solving skills to navigate Complex and Large Loss claims
- 02Strong knowledge of techniques, investigative methodologies, and legal aspects related to complex, severe claims resolution
- 03Strong verbal and written communication skills, ability to explain complex topics to diverse audiences
- 04Ability to present complex and sensitive customer issues and analyze large data sets to draw reasonable conclusions
- 05Proven ability to collaborate effectively across disciplines, regions, and seniority levels
- 06Strong negotiating skills and experience communicating recommendations to internal and external stakeholders
- 07Advocacy for high quality standards, innovation, conflict resolution, and customer experience excellence
- 08High attention to detail and detail-oriented approach when working on complex cases
- 09Experience working with internal stakeholders and/or third-party providers to resolve complex disputes effectively and timely
- 1010+ years of Insurance Claims Coverage and Litigation experience with emphasis on liability and property
- 11Strong Insurance Policy experience
- 12Ability to mentor others by simplifying complex information including claims knowledge, data analysis, business information, and process obstacles
- 13Ability to be on call and/or work weekends and evenings
- 14Demonstrated ability to identify and resolve issues through effective problem-solving skills
- 15Proven ability to negotiate skillfully in difficult situations with internal and external stakeholders
Условия
- 01Ability to be on call and/or work weekends and evenings