Anthropic25 дней назад
IT Support Engineer
10 417–13 750 ₽в месяц · до вычета
РЫНОК
12 592 ₽медиана по профессии
IT Support / Helpdesk · 117 вакансий с указанной зарплатой
5 250половина предложений: 9 583–16 667132 617
В рынке · выше 36% предложений
Dublin
Обязанности
- 01Triage and resolve issues across hardware, software, networking, and accounts, mostly through our ticketing system, plus Slack and in-person
- 02Diagnose and fix issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian)
- 03Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement
- 04Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs)
- 05Handle escalations that need cross-team coordination
- 06Join an on-call rotation for urgent issues outside business hours
- 07Provide hands-on support for user technology, AV systems, conference rooms, and printers
- 08Communicate clearly with users at every technical level
- 09Write and maintain internal documentation, including runbooks, how-to guides, and knowledge base articles
- 10Spot patterns in support requests, surface recurring issues, and flag opportunities to automate
- 11Help streamline onboarding and other high-volume operations as we scale
- 12Contribute to automation efforts
- 13Maintain and improve device management, identity, and access systems
- 14Write scripts (Bash, Python) to automate repetitive tasks
Требования
- 01Hands-on IT support experience, ideally in a fast-paced environment
- 02Experience supporting macOS endpoints, and comfortable supporting ChromeOS, iOS, and Android
- 03Experience with Google Workspace administration
- 04Experience with Slack administration, including workspace management, permissions, and troubleshooting
- 05Experience supporting and administering other SaaS tools
- 06Understanding of identity and access fundamentals: SSO, MFA, directory services
- 07Familiarity with MDM fundamentals and endpoint management concepts
- 08Basic scripting (Bash or Python) for automation
- 09Strong troubleshooting skills, with a methodical and persistent approach
- 10Clear communicator who enjoys helping people solve problems
- 11Take ownership of problems and follow through until they're resolved
Условия
- 01Based in our Dublin office
- 024-day-per-week in-office expectation
- 03Visa sponsorship available
- 04Hybrid policy: at least 25% time in office