Brex26 дней назад
Специалист по борьбе с мошенничеством (Fraud Operations Associate)
6 400–8 000 ₽в месяц · до вычета
РЫНОК
12 592 ₽медиана по профессии
IT Support / Helpdesk · 117 вакансий с указанной зарплатой
5 250половина предложений: 9 583–16 667132 617
Ниже рынка · выше 3% предложений
Salt Lake City
Обязанности
- 01Case Management: Own and work associate level queues that are assigned to the Fraud Operations team
- 02Develop and implement scalable operational processes for fraud management
- 03Make risk-based, subjective decisions on high-value/risk transactions & account offboardings
- 04Achieve company-level goals around financial fraud losses
- 05Case Escalations & Incident Handling
- 06Respond to cross-functional partners on escalations related to fraud in a diligent way that balances risk and provides customer love
- 07Participating and helping in streamlining fraud operational workflows around transaction review and account investigations
- 08Ability to take ownership of Fraud Incident handling and be able to conduct the root cause analysis & close inefficiency gaps
- 09Project & Roadmap Ownership
- 10Ability to own & ship projects that are on Fraud Ops roadmap with full autonomy
- 11Able to use AI tools to elevate & enhance queues and projects
- 12Partner with Policy, Data Science, and Engineering to improve tooling to scale internal operations for fraud
Требования
- 01Previous management or team leader experience
- 02Strong communication skills
- 03An upbeat attitude, the ability to be calm under pressure, and the desire to seek out what’s broken and fix it
- 04A creative curiosity, collaborative ethic, hardworking enthusiasm, and driving personal vision
- 05Excellent interpersonal, analytical, and problem-solving skills with a penchant for multi-tasking and self-starting
- 06Ability to collaborate and work with a team on projects and process improvements
Условия
- 01Role based in Salt Lake City office
- 02Hybrid environment with minimum of three coordinated days in the office per week - Monday, Wednesday, and Thursday
- 03Up to four weeks per year of fully remote work