IT Site Specialist

Навыки

Обязанности

• 01Provide in-person support at our San Francisco office 5 days/week, acting as the site’s primary IT point of contact
• 02Perform IT Support Specialist (L4) duties, encompassing all responsibilities of the IT Support Specialist role
• 03Provide deskside/walk-up support and resolve IT tickets end-to-end
• 04Handle advanced troubleshooting and internal escalation before handoff to Pod 2 – IT Engineering
• 05Triage and field support requests across tickets, email, Slack, and the team-it-ops and help-it distros; proactively work to minimize volume and improve SLAs
• 06Direct and review Serval (AI support agent) workflow runs — step in when automated resolution fails, and contribute workflow builds and guidance improvements
• 07Coordinate application onboarding/offboarding tied to lifecycle events (joiner/mover/leaver) — provisioning, deprovisioning, and access changes across the SaaS stack
• 08Administer core applications (Okta, Google Workspace, Slack, JAMF, and other SaaS tools): user lifecycle, group/role management, and SSO/SCIM integrations
• 09Own application portfolio management — seat counts, usage tracking, and license optimization
• 10Manage SaaS renewals — tracking contract dates and coordinating renewals/cancellations
• 11Partner with Pod 3 on SaaS App Strategy execution from an operational/usage standpoint
• 12Build and maintain integrations and automations to reduce manual work and enforce least-privilege access
• 13Manage on-site hardware inventory, lifecycle, and procurement coordination — stock levels, reorder requests, and coordinating with fulfillment vendors (e.g., Firstbase, SHI, CDW, Amazon)
• 14Support AV/conference room reliability in the SF office
• 15Take ownership of small and large projects, partnering with internal and external teams to deliver
• 16Perform recurring audits on application licenses, access, and hardware; drive remediation
• 17Create technical and user-facing documentation; push the team toward industry best practices
• 18Be an advocate for our users — understand their challenges and remove blockers with empathy

Требования

• 01Minimum 4 years of technical experience in an enterprise-size organization, with hands-on experience in both on-site IT support and SaaS/application administration
• 02Strong knowledge of our core tech stack: Okta, Google Workspace, Slack, JAMF, and modern SaaS tools
• 03Solid understanding of User Lifecycle Management, identity/access management, and least-privilege principles
• 04Experience with SSO/SCIM provisioning and building integrations or automations across SaaS platforms
• 05Experience managing SaaS application portfolios, license optimization, and vendor renewals
• 06Experience with deskside support, ticket resolution, and knowing when to escalate to an engineering team
• 07Comfort owning the physical site experience — endpoint troubleshooting, AV, and inventory — alongside back-end application administration
• 08Strong attention to detail, execution-oriented, and comfortable owning ambiguous, cross-functional work

Условия

• 01Full-time on-site role
• 02Based in our San Francisco office
• 03Flexible PTO
• 04Centralized home-office equipment ordering
• 05Health and wellness stipend
• 06Budget for intra-office travel
• 07Weekly coffee stipend
• 08100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• 09One Medical annual membership
• 10401(k), including employer match on contributions made while employed by Ramp
• 11Fertility HRA (up to $10,000 per year)
• 12Parental leave: up to 16 weeks (birthing + bonding) or 8