Gusto, Inc.5 дней назад
Sales Operations Analyst
Зарплата не указана
Denver
Обязанности
- 01Build, automate, and maintain reports and dashboards that track pacing, funnel metrics, trigger and backlog health, SLAs, and rep productivity; keep definitions consistent and documentation clear
- 02Own the weekly forecast, CFQ closed-won ARR pacing, and probability-weighted pipeline forecast, feeding the Weekly Business Review (WBR) and Weekly Forecast Review (WFR) cadence for sales and executive leadership
- 03Partner with Finance and Analytics to produce operational reporting and revenue insights across dials, connects, lead passes, self-generated opportunities, and book coverage
- 04Own metric definitions and data accuracy so leaders trust the numbers they act on
- 05Drive AI Strategy for Sales: Identify and prototype AI and automation tools, such as process automation, analytics copilots, and call coaching, that remove manual friction from the sales process
- 06Partner with Sales, BizTech, Product, and Enablement to embed AI into daily sales workflows, improving both efficiency and effectiveness
- 07Source and lead net-new AI and automation projects, connecting data insights to process improvements that lift rep productivity
- 08Examine workflows and rep performance to identify bottlenecks; recommend and implement process and automation changes that improve conversion, efficiency, and the rep experience
- 09Evaluate Rules of Engagement (ROE) requests and comp exception asks, applying clear rules and precedent to produce fair, consistent, and binding rulings
- 10Partner with Sales Enablement to document processes, build playbooks, and drive adoption of new tools and workflows
- 11Provide day-to-day support to Expansion Sales leadership and reps: ad hoc data requests, process issues, and one-off investigations
- 12Own account and territory administration as the business evolves: assignment and coverage upkeep, book reassignments for leave and departures, large-scale account rerouting, and segment reclassification, supported by lead-routing and round-robin (ChiliPiper) automation
- 13Support onboarding and offboarding for new hires and departing reps, including roster updates, router mapping, and leave-of-absence (LOA) processing
- 14Troubleshoot reporting issues, broken workflows, missing CRM data, and gaps in pipeline visibility with fast, accurate fixes — including closed-won opportunities that didn't sync and ARR discrepancies
- 15Work closely with Sales leadership and cross-functional teams to support sales operations
Условия
- 01Competitive base pay
- 02Benefits package
- 03Equity (RSUs)
- 04Full-time position
- 05Locations: Denver, San Francisco, New York
- 06Support for over 500,000 small businesses nationwide
- 07Offer amounts determined by role, level, and location