MongoDB9 дней назад

Manager, Technical Services

Зарплата не указана

РЫНОК

14 534 ₽медиана по профессии

Tech Lead / Team Lead · 64 вакансий с указанной зарплатой

5 250половина предложений: 11 312–19 1671,2 млн

Работодатель не указал зарплату — сравните с рынком сами.

Sydney

Обязанности

01Diagnosing and resolving performance related issues
02Advising on design and architecture including global distribution and replication of data to support high availability, low latency and meeting data sovereignty requirements
03Advising on upcoming roadmap features and advocating for the customer in articulating business cases to drive issue resolution
04Globally collaborating with peer teams to provide seamless and efficient regional handovers of follow-the-sun issues
05Continuously learning and growing skills via participation in training, maintaining industry awareness and development of training to share subject matter expertise more broadly across the team
06Increasing case-deflection numbers by contributing to knowledge-base, distributing knowledge to peers and the general MongoDB community
07Working on named accounts to build rapport and an in-depth understanding of customer architecture and environment(s) while encouraging expansion of use
08Leading a team of MongoDB Cloud Support Engineers

01Minimum of three (3) years practical experience running a technical support team or organization, including experience coordinating high profile customer escalations, collaborating with other internal engineering departments, and working closely with sales teams
02Proven people management skills with a track record of building and managing individuals with a focus on customer experience and technical excellence
03Ability to think on your feet, remain calm under pressure, and solve problems in real-time
04Ability to lead-by-example with solid diagnostic and troubleshooting skills
05Ability to understand customer business drivers and use cases
06Customer advocate who can mitigate and drive issues as appropriate
07Comfortable engaging in hiring decisions, performance management, translating company and organisational goals down to team and individual levels
08Ability to articulate and calibrate communication style based on audience, from highly technical to executive

01Based in Sydney or Melbourne with office work 3 or more days per week
02Global follow-the-sun support model with 24x7x365 coverage
03Leading a team of MongoDB Cloud Support Engineers
04Opportunity to work with named accounts and build customer rapport
05Part of a global team spanning offices in New York City, Toronto, Austin, Palo Alto, Vancouver, Sydney, Gurgaon, Tel Aviv, Dublin