MongoDB8 дней назад

Руководитель технической поддержки

Зарплата не указана

РЫНОК

14 534 ₽медиана по профессии

Tech Lead / Team Lead · 64 вакансий с указанной зарплатой

5 250половина предложений: 11 312–19 1671,2 млн

Работодатель не указал зарплату — сравните с рынком сами.

Austin

Обязанности

01Diagnosing and resolving performance related issues
02Advising on design and architecture including global distribution and replication of data to support high availability, low latency and meeting data sovereignty requirements
03Advising on upcoming roadmap features and advocating for the customer in articulating business cases to drive issue resolution
04Globally collaborating with peer teams to provide seamless and efficient regional handovers of follow-the-sun issues
05Continuously learning and growing skills via participation in training, maintaining industry awareness and development of training to share subject matter expertise more broadly across the team
06Increasing case-deflection numbers by contributing to knowledge-base, distributing knowledge to peers and the general MongoDB community
07Working on named accounts to build rapport and an in-depth understanding of customer architecture and environment(s) while encouraging expansion of use

01A minimum of five (5)years practical experience running a technical support team or organization, including experience coordinating high profile customer escalations, collaborating with other internal engineering departments, and working closely with sales teams
02Strong people management skills with a track record of building and managing individuals with a strong focus on customer experience and technical excellence
03Ability to think on your feet, remain calm under pressure, and solve problems in real-time
04Ability to lead-by-example with strong diagnostic and troubleshooting skills
05Ability to understand customer business drivers and use cases
06Is comfortable engaging in hiring decisions, performance management, translating company and the organization’s goals down to team and individual levels
07Ability to articulate and calibrate communication style based on audience, from highly technical to ‘executive'
08Be a US Person on US soil (i.e. U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee living and working in the United States)
09Willingness and ability to participate in pager duty rotations during nights, weekends and holidays (approximately one out of every six weeks), at least during an initial ramping period (and potentially permanently)