Twilio5 дней назад
Technical Support Engineer 2
Зарплата не указана
РЫНОК
50 000 ₽медиана по профессии
IT Support / Helpdesk · 9 вакансий с указанной зарплатой
27 093половина предложений: 40 000–60 00070 000
Работодатель не указал зарплату — сравните с рынком сами.
Remote - India
Обязанности
- 01Use technical and diplomatic skills to address customer issues and provide customer feedback to Product and Engineering teams
- 02Work with customers' and partners' developers, architects, and support personnel to resolve complex problems
- 03Troubleshoot and resolve Quality of Service (QoS) issues
- 04Collaborate with teammates and Product/Engineering teams via Slack and file JIRAs for bugs
- 05Review internal knowledge to stay current on industry shifts and standards
- 06Assist manager in process improvements by surfacing customer pain points
- 07Support customers on holidays to ensure their needs are met
Требования
- 012+ years of Technical Support Experience or similar relevant experience
- 02Full-Stack Javascript Tech Support experience with capabilities to troubleshoot server-side code (Node.js, C#, Java, or Python) and client-side code (JavaScript)
- 03Good understanding of Object-Oriented Programming (OOP) concepts
- 04Basic understanding of SQL and query-writing skills
- 05Good understanding of APIs, HTTP Protocol, and RESTful services
- 06Skills in troubleshooting network connectivity issues, with understanding of TCP/UDP, and basics of SSL/TLS
- 07Experience troubleshooting SIP, VoIP, and IP telephony issues
- 08High competency in communicating complex technical issues to technical and non-technical audiences
- 09Ability to demonstrate dedication to the customer experience
- 10Excellent written and verbal communication skills
Условия
- 01Remote work based in India (Karnataka, Maharashtra, Tamil Nadu, Telangana, Delhi)
- 02Shift work required: 6:30 AM - 3:30 PM, 12:00 PM - 9:00 PM, 1 PM - 10 PM & 1:30 PM - 10:30 PM (IST)
- 03Occasional travel for project or team in-person meetings
- 04Competitive pay, generous time off, parental and wellness leave, healthcare, retirement savings program
- 05Support for volunteering and donation efforts