Twilio2 дня назад
Technical Support Engineer 2
Зарплата не указана
Remote - India
Обязанности
- 01Use strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio's Product and Engineering teams
- 02Be ready to assist customers when needed, including working irregular shifts and weekends
- 03Work with customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially costly consequences
- 04Collaborate with teammates and Twilio Product and Engineering teams via Slack and file JIRAs to report reproducible bugs
- 05Review and contribute to internal knowledge bases and external technical resources to stay current on industry shifts and standards
Требования
- 01Overall 3+ years experience
- 02Deep understanding of Email infrastructure such as Mail User Agent (MUA) Message Transfer Agent (MTA)
- 03Good knowledge of RESTful technology
- 04Previous work with APIs and ability to understand and solve issues with cloud solutions
- 05Good understanding of protocols - encryption-based Internet security protocol such as SSL, TLS and Communication protocol SMTP
- 06Knowledge on Email protocols POP3 and IMAP and Client-Server protocol such as Telnet
- 07Skills in troubleshooting network connectivity issues with understanding of TCP/UDP, and basics of SSL/TLS
- 08High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email
- 09Ability to stand in the customer's shoes and demonstrated dedication to customer experience
- 10Excellent written and verbal communication skills
- 11Excellence in task prioritization and evaluation of situational urgency
- 12Advanced time management skills
- 13Ability to work well under pressure
- 14Proficiency at developing workflows to increase troubleshooting efficiency while following standard processes
- 15Ability to influence and build effective working relationships with all levels of organization
- 16Interest in utilizing customer feedback to identify and drive improvements in products
- 17Basic understanding of Curl command, Webhook
- 18Basic SQL knowledge to query data from snowflake
Условия
- 01Role based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)
- 02Working in shift: 12pm-9pm IST or 1pm-10pm IST
- 03Rostering of 5 day work week including one or both weekend days (Mon-Fri, Tue-Sat or Sun-Thu)
- 04Occasional travel required to participate in project or team in-person meetings
- 05Competitive pay
- 06Generous time off
- 07Ample parental and wellness leave
- 08Healthcare
- 09Retirement savings program
- 10Remote-first work environment