Samsara9 дней назад

Sr. Business Operations Analyst - Post Sales

Зарплата не указана

Remote - US

Обязанности

01Own analytics and trend reporting for an assigned segment or workstream within renewals and customer success
02Extract and reconcile data across Salesforce, financial systems, and customer success platforms, resolving discrepancies and transforming complex datasets into reliable, decision-ready analysis
03Design post-sales processes and drive adherence across the renewals and CS teams — monitoring compliance, flagging drift, and partnering with team leads to close gaps
04Build and maintain reporting on utilization, product adoption, and expansion for the existing customer base to inform retention and growth strategy
05Partner with Sales Strategy, Business Operations, Finance, and Customer Success leadership to translate data into recommendations that improve renewal rates, reduce churn, and grow revenue retention
06Support quarterly/annual reporting on post-sales performance — bookings, pipeline health, and key trends — for business reviews and leadership presentations
07Maintain a working understanding of renewals and CS operating models to identify risk, inconsistency, and improvement opportunities across the post-sales org

012+ years in management consulting, Sales/Business Operations, financial analysis, or another highly quantitative role
02Comfort working with large datasets to build models, run analyses, and surface trends
03Familiarity with Salesforce, Tableau, or a similar sales/CS tech stack
04Post-sales experience (renewals or customer success) a plus, not required
05Experience designing or driving adoption of operational processes a plus
06Strong written and verbal communication, including comfort influencing stakeholders without direct authority
07Proactive, adaptable, comfortable operating with ambiguity in a fast-paced environment