OpenAI1 день назад
Credit and Collections Lead
Зарплата не указана
Полная занятостьУдалёнка
Обязанности
- 01Set the strategic direction for OpenAI’s credit and collections function, including portfolio management, aging reviews, cash forecasting, collections prioritization, and customer-risk monitoring
- 02Own and continuously improve the credit-risk framework for new and existing customers, including credit reviews, risk assessments, credit limits, payment terms, exception management, and escalation criteria
- 03Drive collections performance across OpenAI’s global receivables portfolio, with a focus on improving cash collections, reducing aging, optimizing DSO, and minimizing bad-debt exposure
- 04Lead resolution of complex and high-value customer escalations, including overdue balances, billing disputes, payment delays, payment plans, service-suspension decisions, and other material receivables matters
- 05Define and execute the AI and automation roadmap for credit and collections, including intelligent account prioritization, risk detection, customer-outreach support, dispute routing, reporting, and exception management
- 06Partner with Finance Systems, Product, Engineering, and internal tooling teams to design and operationalize workflows that improve efficiency, accuracy, and decision quality
- 07Partner closely with Onboarding, Sales, Deal Desk, Legal, Accounting, Billing Operations, and Cash Application teams to coordinate customer onboarding, resolve issues, support risk-informed commercial decisions, and oversee AR case queue administration tasks including queue hygiene, triage, assignment, SLA monitoring, and escalation routing
- 08Develop and refine credit and collections policies, playbooks, approval frameworks, escalation paths, SOPs, and internal controls, with automation embedded by design
- 09Support reserve and write-off recommendations, month-end close, audit requests, and control testing to ensure receivables processes are accurate, well documented, and audit-ready
- 10Develop reporting and operating routines that provide visibility into AR aging, DSO, cash collections, credit-risk exposure, disputes, unapplied cash, reserves, write-offs, and automation coverage while driving accountability across internal teams and external partners
Требования
- 0110+ years of experience in credit, collections, accounts receivable, or broader Order to Cash operations, with a track record of improving performance in a complex, high-growth environment
- 02Strong understanding of commercial credit risk, collections strategy, AR aging, DSO management, reserves, write-offs, dispute resolution, and cash application processes
- 03Experience developing or refining credit policies, payment-term guidelines, escalation frameworks, and approval processes for new and existing customers
- 04Demonstrated ability to manage complex and high-value customer escalations while balancing financial risk, commercial priorities, and customer experience
- 05Experience supporting enterprise customers and multiple revenue models, including subscription, usage-based, or hybrid billing arrangements
- 06A track record of using data, automation, and AI-enabled workflows to improve prioritization, efficiency, coverage, or decision quality across credit and collections processes
- 07Experience partnering cross-functionally with Sales, Deal Desk, Customer Success, Legal, Accounting, Billing Operations, Finance Systems, and technical teams
- 08Strong analytical, communication, and leadership skills, with the ability to influence senior stakeholders, guide internal and external teams, and translate AR trends into clear recommendations and actions
Условия
- 01This role is based in San Francisco, CA
- 02We use a hybrid work model of three days in the office per week
- 03Offer relocation assistance to new employees