OpenAI3 дня назад
Order Management & Billing Lead, Cloud Marketplaces & Partnerships - AWS
Зарплата не указана
Полная занятостьУдалёнка
Обязанности
- 01Own end-to-end billing operations for AWS and other partner channels, including usage ingestion, reconciliation, validation, invoicing, credits, exceptions, and alignment with collections and cash application
- 02Build and scale repeatable billing processes for cloud marketplaces, partner channels, and ecosystem-based business models as OpenAI expands its partnerships
- 03Manage partner billing constructs, including pricing models, credits, discount structures, invoice validation, reporting requirements, and exception handling
- 04Partner closely with AWS and other external partners to resolve billing discrepancies, reporting gaps, short payments, and escalations that could impact customers or partner relationships
- 05Support the onboarding of new cloud marketplaces and partner channels by defining operational requirements, controls, workflows, and readiness criteria
- 06Scale execution through BPO and offshore teams, including workflow design, SOP development, training, and quality controls to ensure consistent and accurate execution across Order Management and Billing Operations
- 07Embed AI and automation into Order Management, Billing, and partner workflows to reduce rework, eliminate manual intervention, and proactively identify discrepancies before they become billing- or revenue-impacting issues
- 08Partner cross-functionally with Revenue Systems, Product, Engineering, GTM, Legal, Deal Desk, Finance, and Partner Operations to ensure quoting, provisioning, billing, ERP, and partner workflows remain aligned and scalable
- 09Ensure data completeness and accuracy during month-end close by validating that order, pricing, billing, usage, and partner transaction data are fully captured and reconciled before flowing into revenue systems
- 10Establish KPIs and dashboards that measure billing accuracy, automation rates, cycle times, partner escalations, and overall operational throughput
- 11Develop and maintain operational documentation, including SOPs, playbooks, runbooks, and training materials, to support consistent execution and team scalability
Требования
- 017+ years of experience in Billing Operations, Order Management, partner billing, cloud marketplace operations, or usage-based billing environments
- 02Strong understanding of partner or marketplace billing models, including usage-based billing, pricing structures, credits, discounting, invoicing, reconciliation, and exception management
- 03Experience working with cloud marketplaces, external partners, or ecosystem-based business models
- 04Experience launching or operationalizing new partner channels, including defining workflows, controls, and cross-functional requirements
- 05Hands-on experience with CPQ, ERP, and billing platforms, such as Salesforce, Oracle Fusion, NetSuite, Stripe, or Metronome
- 06Strong analytical skills with the ability to turn data into actionable business insights
- 07Experience managing month-end reconciliations, billing controls, and audit readiness
- 08Ability to thrive in a dynamic environment, navigate ambiguity, solve complex problems, and manage competing priorities effectively
Условия
- 01Role is based in San Francisco, CA
- 02Hybrid work model of 3 days in the office per week
- 03Relocation assistance to new employees