MongoDB26.06.2026
Director, Credit & Accounts Receivable
Зарплата не указана
Austin
Обязанности
- 01Design and implement scalable, tech-driven collections strategies across early, mid, and late-stage delinquency
- 02Oversee and refine all collections processes including payment reminders, delinquency management, bankruptcy and account suspension
- 03Collaborate with revenue management to ensure processes for assessing and documenting collectibility risk and compliance are seamless
- 04Develop credit strategies to proactively identify and remediate emerging portfolio hot-spots
- 05Drive continuous process improvements through automation and workflow redesign
- 06Manage and coach collections team by leveraging performance analytics, behavioral insights, and real-time dashboards to drive accountability, improve recovery rates, and enhance customer experience
- 07Act as a key stakeholder to foster a culture which monitors and meets the needs of the business through process excellence, improvement and insight
- 08Develop reporting dashboards and KPIs to track performance, enhance visibility, identify trends, and inform executive decisions
- 09Work closely with the Marketplace OTC team to improve the end to end process for billing, collection and cash application, recommend strategies and oversee execution of the clean-up efforts for our Marketplace AR Ledger
- 10Align all strategic initiatives for processes, policies and technologies across geographies and ensure that related process activities and plans are consistent with the objectives of the company and our strategic vision of global shared services
- 11Exercise sound judgment and decision-making in escalated account handling, policy interpretation, and exception processing
- 12Own operational readiness in a fast-paced environment—multi-tasking effectively and staying highly organized
Требования
- 01Over 15 years of progressive experience in Global Accounts Receivable, specifically in Credit and Collections, with a minimum of 10 years in a leadership position
- 02Comprehensive experience across Order to Cash processes, including AR operations such as cash application and billing with the tech industry
- 03Hands-on experience in OTC transformational projects
- 04Experience working with various multinational companies and/or BPO/Shared Services
- 05Highly analytical and strategic, with a focus on automation and continuous improvement
- 06Dedicated and organized with a strong work ethic, possessing an understanding of the bigger picture while also willing to engage in detailed work
- 07Excellent written and verbal communication, along with problem-solving abilities
- 08Prior experience with marketplace hosted environments such as AWS, Azure, and GCP
- 09Familiarity with consumption-based billing
Условия
- 01Hybrid working model
- 02Based in Austin, TX