Snowflake1 день назад
Director, Executive Operations
Зарплата не указана
Полная занятостьUS-WA-Bellevue
Обязанности
- 01Own Resource Management & Staffing: Lead resource management and staffing across the FDE delivery business, ensuring the right people are matched to the right engagements at the right time
- 02Drive Delivery Process Optimization: Continuously optimize delivery processes, removing friction and standardizing workflows so teams can execute consistently at scale
- 03Lead Project Kickoff & Onboarding: Own project kickoff and onboarding — the backend project initiation that sets engagements up for success from day one
- 04Manage Ongoing Capacity (RTB): Run ongoing, run-the-business capacity management, balancing demand against available supply and surfacing risks and opportunities to leadership
- 05Execute Pricing Support & Guardrails: Operationalize pricing support and guardrails, ensuring deals are structured within approved Execution parameters set by the GTM strategy function
- 06Enable Bookings & Deal Support: Provide bookings support and deal support (deal desk, deal structuring), partnering with Sales to accelerate and de-risk Execution cycles
- 07Own Business-Critical Metrics: Drive performance against key delivery metrics — billable utilization, time to staff, time to start, and margin — and translate signals into clear actions for senior leadership
- 08Lead a High-Performing Team: Lead, develop, and scale a global Execution operations team, setting clear expectations and elevating execution quality
Требования
- 0110+ years of experience in delivery operations, Execution operations, professional services operations, or revenue operations, ideally in enterprise software or services
- 025+ years in a leadership role, with experience leading global or distributed teams
- 03Demonstrated ability to run day-to-day delivery operations (staffing, capacity, utilization) while driving strategic initiatives (process optimization, AI adoption)
- 04Strong understanding of Execution mechanics — pricing, bookings, deal desk, and deal structuring — in a services or SaaS context
- 05Systems proficiency with PSA/ERP and CRM platforms (e.g., Salesforce, Certinia/FinancialForce, Workday); SQL and AI-enabled analytics a plus
- 06Excellent communication and influencing skills, with sound judgment on when to use diplomacy versus firmness to drive alignment and results
- 07Bachelor's degree in Business, Operations, or a related field; equivalent experience considered. MBA a plus