Twilio2 дня назад
Staff Impartner Product Owner, PRM
Зарплата не указана
Remote - US
Обязанности
- 01Act as the primary subject matter expert and trusted advisor for our Impartner PRM platform, defining and getting alignment on partner portal workflows, deal registration policies, and lead distribution procedures
- 02Serve as the strategic liaison between the Partner teams and technical teams, ensuring all business requirements are fully documented, articulate the 'what' and 'why,' and are clearly understood by platform developers
- 03Analyze and document 'as-is' and 'to-be' process flows to identify gaps, friction points for partners, and automation opportunities that can be converted into technical requirements
- 04Maintain a holistic view of Salesforce and Impartner sync logic, user personas, and data flows to ensure portal configurations do not break upstream or downstream GTM systems
- 05Partner closely with solution architects and development teams to design clean, scalable integrations between Salesforce.com, Impartner, and adjacent marketing automation or ERP technologies
- 06Collaborate with end-users, technical squads, and change enablement teams from initial discovery through requirements gathering, build, user acceptance testing (UAT), and deployment
- 07Maintain a quarterly operational roadmap of enhancements for the partner experience, targeting increased channel efficiency, accurate pipeline reporting, and readiness for scale
- 08Set and track critical metrics for all initiatives. You know that a project doesn't end when a feature drops into production, but rather when partner adoption spikes and measurable operational targets are hit
Требования
- 018+ years of hands-on experience configuring, managing, or owning the Impartner PRM platform (including experience with modules like Deal Registration, Partner Analytics, or Locator)
- 02Impartner Certified Administrator is preferred
- 035+ years of experience working with Salesforce.com (CRM), with a deep understanding of standard objects (Accounts, Contacts, Leads, Opportunities) and how they sync with external PRM tools
- 046-8 years of product ownership, product management, or business analysis experience in an agile environment
- 05Demonstrated ability to document complex workflows and perform clear to-be gap analyses
- 06Strong presentation, communication, and facilitation skills, with a proven track record of creating alignment among diverse stakeholders
- 07Success in running project timelines, managing backlogs, communicating across business units, and driving quick, definitive decisions
- 08Salesforce Certified Administrator
- 09Experience working within an Agile methodology (Scaled Agile / SAFe is a big plus)
- 10Experience consolidating disparate partner portals or CRM systems resulting from mergers and acquisitions
- 11Experience with Cloud Coach and Professional Services workflow is a plus
- 12Experience working alongside a global GTM or Channel Operations team, navigating international localization or currency requirements
- 13Familiarity with backlog management and collaboration tools