Roblox16 дней назад

Аналитик качества

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РЫНОК

29 900 ₽медиана по профессии

Data Analyst · 5 вакансий с указанной зарплатой

8 167половина предложений: 8 167–81 000138 000

Работодатель не указал зарплату — сравните с рынком сами.

Gurugram

Обязанности

01Assist in executing regular quality compliance reviews and operational audits to ensure vendors adhere to established grading rubrics
02Conduct daily audits of vendor customer service and moderation audits to verify accuracy and policy alignment
03Gather, format, and maintain quality performance metrics and audit data to highlight recurring errors or vendor grading drift
04Support the Lead in coordinating with Moderation, Customer Support, and Global Scaled Operations teams to resolve quality disputes
05Participate in calibration sessions to ensure consistent interpretation of trust and safety policies across all vendor sites
06Help test and implement new quality automation tools or auditing platforms introduced by the technical and leadership teams

013-5 years of experience in quality assurance, moderation, compliance, or a trust and safety-related role
02Bachelor's degree or equivalent foundational experience in operational auditing
03Proficiency in spreadsheet software like Excel or Google Sheets for tracking audit results and basic trend analysis
04Highly organised with a strong ability to identify subtle discrepancies in moderation decisions and data entries
05Clear written and verbal communication skills used to document audit findings and provide feedback to vendor teams
06Ability to troubleshoot routine quality issues and apply policy rubrics to complex user cases independently
07Capacity to thrive in a fast-paced team setting with the flexibility to adapt to evolving safety policies and global operational needs

01Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday