Senior Program Manager - Customer Success Programs

Навыки

Обязанности

• 01Lead Program Scoping, Planning and Execution: Partner with business stakeholders to identify, scope, prioritize, plan and execute strategic programs that improve the customer and employee experience and deliver tangible results
• 02Drive Cross-Functional Collaboration: Work with cross-functional leaders to scope projects, align objectives, and engage stakeholders to deliver outcomes aligned with key business objectives
• 03Deliver Impactful Reporting & Results: Measure results of projects and report out on outcomes delivered; drive continuous improvement processes to achieve and maintain operational excellence and drive measurable outcomes for Samsara and customers
• 04Identify and Solution Operational Problems: Building processes, tools, dashboards, and reportable KPIs that scale and mitigate risks through proactive solutions and communications
• 05Champion, Role Model, and Embed Samsara’s Cultural Principles: Focus on Seller and Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team

Требования

• 01Bachelor's Degree from a 4-year institution
• 026-8 years of program management, customer success operations, strategy or consulting experience, ideally in a high-growth SaaS environment or fast-paced technology consulting role
• 03Demonstrated success launching transformational initiatives that measurably improve the customer experience and support scalability within the business
• 04Strong program management tool-kit, including problem solving and decision making skills, able to quickly ramp up on business priorities and derive insights from data
• 05Clear and confident communication, including ability to influence and lead cross-functional stakeholders, executives and front line managers
• 06Diplomacy, tact, and poise under pressure when working through issues, skilled at having prioritization conversations and discussing tradeoffs

Условия

• 01Annual on-target earnings (OTE) range: $111,265 — $130,900 CAD
• 02Flexible, employee-led remote model
• 03Professional development opportunities
• 04Above-market total compensation through base salary, performance-based bonus/variable pay, and equity
• 05Role open to candidates residing in Canada except Toronto, Vancouver, Calgary, Edmonton, and Montreal metro areas