Samsara10 дней назад

Customer Success Manager

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Remote - Mexico

Обязанности

01Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
02Compose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business value.
03Orchestrate renewal-focused business reviews with our customers where we look back at past successes and align on upcoming goals.
04Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types.
05Mitigate escalations and resolve customer issues.
06Help Customers with a wide range of general inquiries and questions.
07Solve customer issues and escalations about Samsara products and services.
08Provide excellent customer service throughout the service cycle from initial request to final close out of the transaction.
09Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.

012-5 years of experience in a Customer Success, account management, or consulting role.
02SaaS experience preferred.
03Experience supporting or working with technical products.
04Solutions-oriented with strong problem-solving skills.
05Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
06Bachelor’s degree from a 4-year institution.
07Spanish and English fluency.

01Remote position open to candidates residing in Monterrey, Guadalajara and Mexico City.
02May require travel to customer sites up to 15% of the time.
03Above-market total compensation through combination of base salary, performance-based bonus/variable pay, and equity.
04Flexible, employee-led remote model.
05Professional development stipend.
06Comprehensive health and parental leave plans.