Samsara3 дня назад
Customer Success Manager II
Зарплата не указана
Remote - US
Обязанности
- 01Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
- 02Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value
- 03Orchestrate executive business reviews with our customers’ decision-makers and our executive leadership where we look back at past successes and align on upcoming goals
- 04Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products
- 05Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more
- 06Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Требования
- 012 - 4+ years of experience in a customer success, account management, sales, or strategic consulting role
- 02Enterprise SaaS experience preferred
- 03This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
- 04Experience supporting or working with technical products
- 05Solutions-oriented with strong problem-solving skills
- 06Proven track record of building trust and communicating effectively with a wide variety of internal and external stakeholders: executives, Sales, Product, Support and Engineering leadership, day-to-day users of our software
- 07Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
- 08Diplomacy, tact, and poise under pressure when working through customer issues
- 09Bachelor’s degree from a 4-year institution
- 10Has strong bias for action, the ability to think big, with insistence on high standards
- 11Has experience serving and supporting large-scale business solutions at Fortune 500 companies
- 12Thrives in an unstructured, fast-paced, and change-heavy environment
Условия
- 01Remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.
- 02Annual on-target earnings (OTE) range for full-time employees for this position is below and depends on your city of residence
- 03Annual OTE Salary $65,598 — $88,200 USD
- 04Total Rewards program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles)