Robinhood3 дня назад
Product Operations Manager, Crypto
Зарплата не указана
New York
Обязанности
- 01Support and refine operational processes supporting Robinhood’s crypto products, ensuring they are efficient, scalable, and compliant with applicable laws and regulations
- 02Collect, prioritize, and communicate product-related challenges to be considered by product and engineering in future development
- 03Partner with Product Managers to own and execute tasks cross functionally
- 04Leverage AI tools to optimize processes across workflows
- 05Support product operations workflows, including routine and ad-hoc responsibilities, such as customer communications, language translations, pricing comparisons and product remediations
- 06Serve as a liaison between operations and customer-facing teams, ensuring that support teams are equipped with the tools, training, and context needed to provide high-quality service to crypto customers
- 07Identify process gaps, pain points, and inefficiencies across the crypto product lifecycle—and implement improvements through automation, enhanced tooling, or revised procedures
- 08Monitor and analyze operational metrics to ensure processes are performing as expected, and lead cross-functional efforts to address any issues or optimize performance
Требования
- 01Bachelor’s degree or equivalent practical experience
- 023+ years of experience in crypto product operations, crypto operations, or a related field
- 03Deep understanding of cryptocurrency markets, blockchain technology, and the evolving regulatory landscape
- 04Strong organizational and project management skills, with the ability to drive complex initiatives independently across teams and global time zones
- 05Experience leveraging AI tools to optimize workflows across the business
- 06Strong attention to detail paired with a proactive, risk-aware mindset and a bias toward problem-solving and execution
- 07Resourcefulness and agility in fast-paced, entrepreneurial environments
- 08Excellent communication and interpersonal skills
Условия
- 01Based in New York City, NY office with in-person attendance expected at least 3 days per week
- 02Challenging, high-impact work to grow your career
- 03Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
- 04Best-in-class benefits including 100% paid health insurance for employees with 90% coverage for dependents
- 05Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more
- 06Employer-paid life & disability insurance, fertility benefits, and mental health benefits
- 07Time off including company holidays, paid time off, sick time, parental leave, and more
- 08Exceptional office experience with catered meals, events, and comfortable workspaces
- 09Base pay range: Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC) $102,000 — $120,000 USD
- 10Eligible for bonus opportunities + equity + benefits