Checkr4 дня назад
Associate Manager, Operations
Зарплата не указана
Nashville
Обязанности
- 01Lead a team of verification specialists through performance management, coaching, mentorship, and professional development while overseeing attendance, schedules, and disciplinary actions
- 02Track individual and team metrics, prepare weekly reports, maintain comprehensive documentation, and escalate critical issues to leadership
- 03Analyze quality failures, conduct regular audits, and ensure team deliverables meet company standards and SLAs
- 04Identify performance trends, develop corrective action plans, and implement solutions to address gaps and inefficiencies
- 05Design and facilitate training programs on quality protocols, operational workflows, product offerings, and customer personas in collaboration with senior team members
- 06Partner with leadership on operational initiatives, stay current on product updates and customer needs, and ensure timely completion of cross-functional deliverables
Требования
- 012+ years or more of leadership experience in call center management, operations, team management, or a related field
- 023+ years of experience in a customer-facing role
- 032+ years of experience in leading projects or peers to achieve common goals
- 04Outstanding organizational, planning, and problem-solving skills with the ability to prioritize multiple issues and produce solutions
- 05Excellent written and verbal communication skills; proven ability to establish relationships with direct reports, peers, executives and clients
- 06Strategic and Process-Oriented: Takes initiative to set priorities, drive results, and improve workflows by identifying inefficiencies
- 07Mentorship and Data-Driven Problem Solving: Develops talent, upholds high performance standards, and uses data analysis to identify root causes and implement solutions
- 08Collaborative and Communicative: Works cross-functionally, navigates multiple systems, and clearly conveys expectations, feedback, and updates
- 09Organized and Adaptable: Balances priorities, meets deadlines, delivers quality work, and effectively responds to change
- 10An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes
Условия
- 01On-target Earnings OR Base Salary range (Nashville, TN) $73,000 — $91,000 USD
- 02A fast-paced and collaborative environment
- 03Learning and development allowance
- 04Competitive cash and equity compensation, and opportunity for advancement
- 05100% medical, dental, and vision coverage
- 06Up to $25K reimbursement for fertility, adoption, and parental planning services
- 07Flexible PTO policy
- 08Monthly wellness stipend
- 09Individuals are expected to work from the office 3+ days a week
- 10In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages
- 11A relocation stipend may be available for those willing to relocate to a Checkr hub location