Scale AI4 дня назад

Enablement Manager (Support)

Зарплата не указана

Mexico City

Обязанности

01Own the enablement function end to end — assess gaps, prioritize initiatives, and drive them to completion within scope agreed with the Regional Manager
02Own the end-to-end onboarding for new Support Specialists; design, build, and continuously improve structured training that reflects current workflows, tools, and contributor-experience standards
03Build and maintain ongoing training across all tiers; partner with Team Managers to close skill gaps with targeted interventions
04Own the QA program: scorecard design, calibration, audits, and reporting; keep QA consistent, fair, and actionable
05Own the support knowledge base and its review cadence so guides stay accurate and current, and retire stale content
06Lead, develop, and manage a small team of Enablement & QA Specialists; set priorities, coach, and keep the team unblocked
07Align training and quality initiatives with operational priorities alongside Team Managers, SMEs, Workforce Management, and regional leadership
08Track enablement and quality metrics, surface trends and recommendations, and use data to show program impact

014–6 years in enablement, training, L&D, or instructional design
022+ years leading or managing a team
03Demonstrated track record of building and scaling training programs from the ground up with measurable, lasting results
04Expert instructional design and curriculum development
05Proven ability to assess complex process gaps, establish structure, and lead organizational change
06Exceptional written and verbal English with the ability to influence stakeholders at all levels

0190-day waiting period before reconsidering candidates for the same role
02Inclusive and equal opportunity workplace
03Reasonable accommodations for applicants with physical and mental disabilities