MongoDB5 дней назад
Customer Success Manager
Зарплата не указана
Japan
Обязанности
- 01Proactively identify risks and ensure deployment health by advising on best practices and operational strategies
- 02Deliver optimal solutions to critical customer challenges, accelerating time-to-value and guiding customers to achieve their business goals through their MongoDB deployments
- 03Conduct comprehensive customer business reviews, analyzing technical health and operational performance while translating insights into value-based outcomes
- 04Partner with technical and business leaders to align on objectives and champion mutual success plans that foster growth and retention
- 05Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization
- 06Proactively manage a portfolio of customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success
- 07Track and report progress against key business outcomes, forecast revenue retention and realization to senior leadership for business predictability, and identify new opportunities to expand customer impact, collaborating with presales teams to support growth
- 08Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis
- 09Leverage AI-driven tools to streamline daily workflows, improve productivity, and optimize customer success outcomes
- 10Amplify the voice of the customer within MongoDB, leveraging customer insights to inform MongoDB’s product roadmap and coordinate across Sales, Product, Services, Support, and Training teams to drive customer health, satisfaction, and value realization
- 11Connect customers with the right internal resources, including Marketing programs and Executive Sponsor engagement, while contributing learnings from customer interactions to strengthen team success and maximize customer value
Требования
- 015 to 7+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product
- 023+ years experience being accountable for customer health and revenue realization for a defined book of business for Enterprise/High Tech customers
- 03Excellent verbal and written skills with the ability to influence technical and business outcomes
- 04Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience
- 05Based in Tokyo for our hybrid working model
Условия
- 01Hybrid working model
- 02Offices worldwide
- 03Employee affinity groups
- 04Fertility assistance
- 05Generous parental leave policy
- 06Commitment to developing a supportive and enriching culture
- 07Commitment to providing any necessary accommodations for individuals with disabilities