MongoDB17 дней назад
Customer Success Manager
Зарплата не указана
New York City
Обязанности
- 01Proactively identify risks and ensure deployment health by advising on best practices and operational strategies
- 02Deliver optimal solutions to critical customer challenges, accelerating time-to-value and guiding customers to achieve their business goals through their MongoDB deployments
- 03Conduct comprehensive customer business reviews, analyzing technical health and operational performance while translating insights into value-based outcomes
- 04Partner with technical and business leaders to align on objectives and champion mutual success plans that foster growth and retention
- 05Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization
- 06Proactively manage a portfolio of customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success
- 07Track and report progress against key business outcomes, forecast revenue retention and realization to senior leadership for business predictability, and identify new opportunities to expand customer impact
- 08Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis
- 09Leverage AI-driven tools to streamline daily workflows, improve productivity, and optimize customer success outcomes
- 10Amplify the voice of the customer within MongoDB, leveraging customer insights to inform MongoDB’s product roadmap
- 11Coordinate across Sales, Product, Services, Support, and Training teams to drive customer health, satisfaction, and value realization
- 12Connect customers with the right internal resources, including Marketing programs and Executive Sponsor engagement
Требования
- 015 to 7+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product
- 023+ years experience being accountable for customer health and revenue realization for a defined book of business for Enterprise/High Tech customers
- 03Excellent verbal and written skills with the ability to influence technical and business outcomes
- 04Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience
Условия
- 01MongoDB’s base salary range for this role is posted below
- 02Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location
- 03Other benefits for eligible employees