Datadog14.04.2025
Technical Support Engineer 2
Зарплата не указана
Tokyo
Обязанности
- 01Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
- 02Reproduce technical issues and dive into Datadog's 1000+ integrations
- 03Become demo certified and lead a three-pillar demo to customers
- 04Participate in product conversations with internal teams based on feedback from client interactions
- 05Train as a highly knowledgeable specialist in one or more Datadog product area(s)
- 06Work from a Datadog office 3 - 5 days per week
Требования
- 01Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
- 02Experienced using Zendesk, Jira, Confluence, or similar software
- 03An engineer with previous technical troubleshooting and/or programming experience
- 04Self-motivated, detail-attentive, and have a desire for continuous learning
- 05A critical thinker who defaults to a client-centric approach
- 06An effective written and verbal communicator
- 07A tinkerer with some programming experience and a basic knowledge of Linux
- 08Able to work a rotating schedule that requires weekend availability
- 09Fluent in written and spoken English and Japanese as this role will interact with stakeholders, locally and globally
Условия
- 01Work from a Datadog office 3 - 5 days per week
- 02Able to work a rotating schedule that requires weekend availability
- 03Best-in-breed onboarding
- 04Generous global benefits
- 05Intra-departmental mentor and buddy program for in-house networking
- 06New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- 07Continuous professional development, product training, and career pathing
- 08An inclusive company culture, able to join our Community Guilds and Inclusion Talks