SpaceXAI20 дней назад
Quality Program Lead, X Safety
Зарплата не указана
РЫНОК
15 000 ₽медиана по профессии
Tech Lead / Team Lead · 43 вакансий с указанной зарплатой
5 250половина предложений: 11 466–20 4581,2 млн
Работодатель не указал зарплату — сравните с рынком сами.
Bastrop
Обязанности
- 01Develop and maintain a comprehensive Quality program to ensure a consistent, safe user experience.
- 02Leverage AI-driven tools for quality monitoring, content moderation performance analysis, and predictive error detection.
- 03Oversee the content moderation quality frameworks across both captive and third-party vendor operations.
- 04Manage a high-performing team of Quality Analysts, including full-time employees and contractors.
- 05Collaborate with Operations Managers, Site Leads, and Vendor Operations to drive continuous quality improvements.
- 06Define precise audit sampling methodologies and construct robust quality processes for policy workflows.
- 07Design and implement scalable, standardized quality assessment processes globally.
- 08Lead process excellence frameworks to maximize community safety and operational accuracy.
- 09Reduce workflow complexity through process automation, standard operating procedures, and strategic mapping.
- 10Review and minimize policy escalations resulting from moderation errors across delivery sites.
- 11Recommend continuous enhancements to internal moderation tools, safety policies, procedures, and training programs.
- 12Drive targeted operational improvements through thorough root cause analysis.
- 13Build and sustain a data-driven Quality Program enabled by AI analytics to enhance policy accuracy and operational efficiency.
- 14Design specific quality assessment and feedback mechanisms tailored to high-volume content moderation operations.
- 15Create and comprehensive summary reports detailing compliance and edge-case exceptions.
- 16Maintain rigorous QA documentation, including action item logs and policy calibration trackers.
- 17Drive individual moderator audits, monitor process compliance, and execute targeted performance tracking for bottom-quartile agents.
- 18Conduct specialized root cause analysis studies on performance trends, presenting courses of action to stakeholders for policy calibration.
- 19Report routinely on quality program activities and leverage analytics to improve overall operational effectiveness.
Требования
- 01Bachelor’s degree in a relevant field or equivalent practical experience.
- 024–5 years of quality management experience specifically within captive and vendor content moderation or trust and safety operations.
- 03Proven experience managing and leading teams of Quality Analysts.
- 04Deep expertise in designing, scaling, and running global alignment and calibration processes.
- 05Strong data analytics capabilities, including sampling methodology, coaching frameworks, and performance insights.
- 06Excellent project and program management skills with a track record of cross-functional collaboration.
- 07Skilled in executive-level communication and influencing operational stakeholders across multiple sites.
- 08Experience leveraging AI tools and automated platforms to enhance quality management workflows enhance quality management workflows.
- 09Must be a U.S. citizen or national, U.S. lawful permanent resident (green card holder), Refugee under 8 U.S.C. § 1157, or Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.