SpaceXAI19 дней назад
Тренер по безопасности, X Money
Зарплата не указана
Bastrop
Обязанности
- 01Create and facilitate high-impact learning experiences including live virtual sessions, in-person workshops, and asynchronous e-learning focused on fintech products, payment systems, and financial software
- 02Translate evolving financial regulations (e.g., AML/KYC, credit risk standards) into clear training modules to ensure organizational adherence and safety
- 03Lead the end-to-end onboarding for new hires, including Customer service agents, Dispute Analyst, Fraud Monitoring and Risk Operations analysts, equipping them with the technical and soft skills needed for the fintech landscape
- 04Design and maintain updated instructional materials, such as user manuals, job aids, and knowledge base content
- 05Assess training effectiveness using data-driven metrics, such as adoption rates and assessment scores, to identify skill gaps and refine programs
- 06Design scenario-based training on empathetic customer interactions (voice, chat, email), complex troubleshooting of accounts/transactions/cards/disputes, thorough CRM/ticketing documentation, proactive flagging to Product/Risk/Compliance teams, and achievement of key metrics (AHT, FCR, CSAT) in high-pressure fintech environments
Требования
- 01Bachelor’s degree in Education, Instructional Design, or related field (or equivalent practical experience)
- 023–5+ years in technical training or enablement within a corporate or financial setting
- 03Expertise in designing and scaling agent training programs, including content development
- 04Deep understanding of digital payments, blockchain, credit analysis, or banking software
- 05Proficiency in instructional design models (e.g., ADDIE) and tailoring content for professional learners
- 06Experience with Learning Management Systems (LMS), CRM tools, and content authoring software like Articulate 360 or Adobe Captivate
- 07Strong data analytics skills to determine learning requirements
- 08Excellent project and program management capabilities with a track record of cross-functional collaboration
- 09Experience leveraging AI tools and technologies to enhance training management and operational efficiency
- 10Track record of building cross-functional safety training programs in partnership with Customer Support, Fraud, and Compliance stakeholders, using role-plays and metrics to close skill gaps and strengthen platform trust/safety
- 11To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State
Условия
- 01Flat organizational structure
- 02All employees are expected to be hands-on and to contribute directly to the company’s mission
- 03Leadership is given to those who show initiative and consistently deliver excellence
- 04Work ethic and strong prioritization skills are important
- 05All employees are expected to have strong communication skills