Samsara14 дней назад
Especialista en Instalación de Sistemas Vehiculares
Зарплата не указана
Remote - Mexico
Обязанности
- 01Monitor customer installation milestone progress and spearhead prompt resolution to issues, installation challenges, partner and project complexities while ensuring quality standards are always met
- 02Serve as a point of contact for escalations and troubleshooting during install phases
- 03Monitor CSAT related to installations and resolve root causes of dissatisfaction
- 04Assist partners in building project-specific installation guides using Samsara best practices and deliver onsite training to installer technicians on project specific requirements
- 05Coordinate with installation vendors to ensure work is completed on time, on budget, and to Samsara’s quality standards
- 06Provide onsite oversight for large or complex deployments, including site readiness checks, site-level access and communication channels with installers, real-time troubleshooting, and onsite quality checks
- 07Perform first of kind installations on complex customer projects, serving as the hands on technical expert
- 08Identify risks early, propose mitigation strategies, and keep projects on track
- 09Capture lessons learned from each project to improve processes and drive continuous improvement with installation partners
- 10Collaborate with internal teams (Customer Success, Implementation, and Product) to escalate, share feedback, and enhance the installation experience
- 11Ensure compliance with safety standards and Samsara best practices throughout the installation lifecycle
- 12Ensure that the Statement of Work (SOW) is fully aligned to the project’s installation requirements
- 13Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Требования
- 01High school diploma required, advanced degree preferred
- 02Must have valid driver's license and be insurable
- 034+ years experience managing vehicle and/or hardware technology
- 04Prior vehicle installation or up-fitter experience preferred (e.g. experience installing emergency lighting, two-way mobile radios, GPS equipment, antennas or other electrical equipment)
- 05Understanding of vehicle diagnostic systems, including Controller Area Networks (CAN bus) and Power Take Off (PTO) applications, for on-road and off-road vehicles and yellow iron equipment
- 06Basic understanding of electronics and electrical systems
- 07Experience in field operations coordination, implementation, and technical deployment
- 08Strong attention to detail with the ability to manage multiple projects in parallel
- 09Excellent communication and stakeholder management skills
- 10Fluent in English (verbal and written)
- 11Comfortable in a dynamic, fast-paced environment with cross-functional collaboration
Условия
- 01This is a remote position open to candidates residing in Mexico