Samsara7 дней назад
Technical Support Engineer
Зарплата не указана
Remote - Mexico
Обязанности
- 01Become an expert on Samsara’s product portfolio of complete Internet of Things (IoT) solutions
- 02Use technical knowledge and product expertise to troubleshoot and resolve customer issues with medium to high complexity
- 03Respond to customers and resolve their inquiries in a timely and helpful manner with a primary focus on meeting SLA goals
- 04Partner with Enablement to author and maintain customer-facing knowledge base articles
- 05Work closely to develop partnerships with our Engineering and Product teams to reproduce bugs and build testbeds
- 06Provide direct feedback to Support Management for product and process improvements
- 07Champion, role model, and embed Samsara’s cultural principles as we scale globally
Требования
- 01B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical fields
- 026 months - 1 year of experience in support, engineering, or other technical roles
- 03Bilingual English and Spanish is a must
- 04Technical know-how - comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS systems
- 05Experience troubleshooting hardware and installations in a remote environment
- 06Excellent customer service and interpersonal skills coupled with the ability to influence individual contributors and leaders
- 07Excellent written and verbal communication skills
- 08Strong bias for action, ability to dive deep, and insistence on the highest standards
- 09Ability to work in a hyper growth environment with shifting priorities
- 10Willingness to work flexible hours during nights and weekends is preferred
Условия
- 01Remote position open to candidates based in Mexico
- 02Above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity