Robinhood18.03.2026
Fraud Investigations Analyst
Зарплата не указана
Denver
Обязанности
- 01Handling inbound phone calls from Robinhood customers with active fraud alerts and account restrictions and taking those fraud cases to the finish line by applying investigative techniques according to the internal procedures and policies
- 02Conduct in-depth and timely investigations on accounts flagged for fraud, across a range of payment vehicles including ACH, Debit Card, Cryptocurrency and Wire Transfers
- 03Using critical thinking and pattern detection to discover proactive ways to identify emerging fraud
- 04Documenting the rationale and determination for each alert and referring to other teams where necessary
- 05Gathering key information from the customer regarding their account as well as applicable documentation
- 06Communicating with customers next steps and setting expectations
Требования
- 01Prior fraud or investigative experience preferred, including knowledge of various fraud activities such as Account Takeovers, Identity Theft and Money Movement Fraud, among others; or, equivalent experience adjacent to fraud investigations
- 02Ability to work closely with customers verbally to address concerns related to fraud while maintaining a high level of customer service
- 03Proactively identify problems and come up with solutions (ability to think outside-the-box)
- 04Ability to operate in a fast paced environment
- 05Good written and verbal communication, analytical skills, and strong attention to detail
- 06Strong interpersonal skills
- 07Experience working with cross-functional teams
Условия
- 01Role is based in Denver, CO or Westlake, TX office(s), with in-person attendance expected at least 3 days per week
- 02May be required to work a weekday (M-F) or weekend (Sat-Sun) shift during hours of operation which is 7am - 9pm EST
- 03Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
- 04100% paid health insurance for employees with 90% coverage for dependents
- 05Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more
- 06Employer-paid life & disability insurance, fertility benefits, and mental health benefits
- 07Time off to recharge including company holidays, paid time off, sick time, parental leave, and more
- 08Exceptional office experience with catered meals, events, and comfortable workspaces
- 09Expected hourly range for Zone 2 (Denver, CO; Westlake, TX; Chicago, IL) is $23 — $27 USD
- 10Expected hourly range for Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL) is $22.10 — $26 USD