Grafana Labs2 days ago
Incentive Compensation Systems Manager | Canada | Remote
Salary not specified
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Canada (Remote)
Responsibilities
- 01Process & Gap Assessment: Embed with the IC team to map current-state workflows across plan administration, calculation, approvals, and payout. Identify manual, repetitive, or error-prone steps and prioritize them based on risk, time cost, and business impact.
- 02Systematization & Automation: Design and build automated workflows, integrations, and tooling that replace manual processes from data pulls and reconciliations to approval routing and exception handling. Reduce reliance on ad-hoc spreadsheets and one-off scripts in favor of durable, repeatable systems.
- 03Xactly ICM Ownership: Serve as a hands-on owner of our Xactly instances (e.g., Incent and Connect) configuring calculation rules, plan logic, and workflows, and continuously tuning the platform so it does more of the heavy lifting currently done manually outside the system.
- 04AI-Enabled Process Automation: Identify where AI tools and LLM-driven agents can take over manual, repetitive Incentive Compensation work such as exception detection, data reconciliation, plan document review, or answering common comp questions and build the workflows/integrations to put them into production.
- 05Systems Integration: Partner with IC, Finance & Strategy, People Ops, Revenue Operations, and IT/Data teams to ensure incentive compensation systems are properly integrated, with clean, reliable data flowing between them.
- 06Documentation & Governance: Establish clear documentation, standard operating procedures, and controls for newly systematized processes, so they're auditable, maintainable, and don't regress back into manual work over time.
- 07Continuous Improvement Cadence: Set up a repeatable process for the IC team to keep identifying and retiring manual work, as an ongoing discipline of finding the next bottleneck and fixing it.
- 08Cross-Functional Enablement: Act as the go-to resource translating IC process needs into system requirements, and translating system/data constraints back into practical process recommendations the team can act on.
- 09Operational Excellence: Support urgent, ad-hoc requests during payout cycles while keeping an eye on the long-term goal. Building yourself out of the fire-fighting role by systemizing the fixes.
Requirements
- 01Professional Experience: 5+ years of experience in incentive compensation, sales operations, revenue operations, or a related systems/process improvement role.
- 02Experience in a fast-paced technology or SaaS business is highly preferred.
- 03Process Improvement Mindset: A demonstrated track record of finding manual, broken, or inefficient processes and systematizing them, not just documenting problems but building the solution.
- 04SQL & Data Fluency: Hands-on SQL experience and comfort querying and reconciling data across systems to diagnose process gaps and validate automated outputs.
- 05Automation & Tooling: Hands-on experience building automated workflows using tools such as scripting, workflow/RPA platforms, or ICM systems (e.g., Xactly, CaptivateIQ, Varicent, SPIFF platforms).
What we offer
- 01100% remote company
- 02team members across 40+ countries