Stripe2 days ago
Product Manager, Support Experience
Salary not specified
MARKET
12,354 ₽median for this role
IT Support / Helpdesk · 64 jobs with disclosed pay
5,714half of the offers: 8,520–16,354145,833
The employer didn't disclose pay — compare with the market yourself.
Dublin
Responsibilities
- 01Make Stripe’s conversational AI agent as capable and effective as our best human agents by identifying customer problems and building solutions to them
- 02Be opinionated on the UX for conversational AI - the best experiences are a hybrid of UI and conversation - you’ll need to identify the primitives we need to build to be successful
- 03Build, ship and iterate on AI skills, and help build the systems that enable the rest of Stripe to do the same
- 04Create continuous improvement loops from problems to scaled AI solutions and relentlessly accelerate those loops
- 05Redefine how we think about quality for agentic conversations
- 06Partner with the Conversation UX and Platform teams to unlock novel capabilities for the AI agent
Requirements
- 017–12+ years of industry product management experience (does not include internships or co-ops)
- 02Deep user empathy and a high bar for user experience
- 03Experience leading cross-team initiatives from ideation to execution
- 04Technical expertise: You’ve led technical products and/or have a background in computer science (or similar)
- 05Strong written and verbal communication skills