Stripe9 days ago
Программный менеджер, эффективность и масштабирование Customer Success
Salary not specified
MARKET
12,484 ₽median for this role
IT Support / Helpdesk · 66 jobs with disclosed pay
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US-ATL
Responsibilities
- 01Own the roadmap: Set and prioritize the Customer Success Efficiency and Scale roadmap, balancing user needs, business impact, feasibility, and organizational priorities.
- 02Discover and define problems: Partner with Customer Success Managers, Sales, and other user-facing teams to identify pain points, validate opportunities, and determine where tooling, automation, AI, or self-service can create leverage.
- 03Shape solutions: Translate validated needs into clear product briefs, requirements, success metrics, and launch plans. Partner with technical teams to deliver scalable solutions.
- 04Drive delivery and adoption: Coordinate cross-functional execution, manage dependencies and trade-offs, and ensure each launch has a clear enablement, measurement, and iteration plan.
- 05Scale Customer Success (CS) impact: Build tools, assets, and programmatic motions that help Sales and other teams deliver CS-caliber value where dedicated CSM coverage is not available.
Requirements
- 015+ years of experience in product management, program management with substantial product ownership, business operations, consulting, or a related field.
- 02Experience leading products, platforms, workflows, or customer-facing solutions from discovery and prioritization through launch, adoption, and iteration.
- 03Strong product sense and user empathy, with the ability to turn ambiguous qualitative and quantitative inputs into clear strategy and requirements.
- 04A track record of leading complex, cross-functional work across technical, operational, and go-to-market teams.
- 05Strong analytical and structured problem-solving skills, including the ability to evaluate trade-offs and design scalable solutions.
- 06Excellent communication and influence skills, with the ability to create clarity and drive alignment across frontline teams and senior leaders.
- 07High degree of comfort with AI tools.