Workato4 days ago
Practice Director
Salary not specified
MARKET
13,534 ₽median for this role
Tech Lead / Team Lead · 166 jobs with disclosed pay
5,250half of the offers: 9,771–18,1061.2 млн
The employer didn't disclose pay — compare with the market yourself.
Palo Alto
Responsibilities
- 01Lead, coach, and develop a high-performing, region-wide team across AMER (U.S., Canada, LATAM)
- 02Build a culture of accountability, operational rigor, and customer focus
- 03Drive recruiting, onboarding, coaching, and retention of top talent
- 04Establish clear team structures, career paths, and professional development plans
- 05Foster innovation and continuous learning, with a forward focus on AI and Automation
- 06Enforce consistent, modern delivery methodologies (Agile, Waterfall) and best practices across all service engagements
- 07Ensure engagements are delivered on time, on budget, and with high quality
- 08Lead risk mitigation and escalation strategies across the project portfolios
- 09Drive standardization of tools, templates, and delivery documentation for scale and repeatability
- 10Continuously improve delivery processes and customer experience, leveraging AI and automation
- 11Champion adoption of Workato's control & execution plane, agentic automation, and AI-powered capabilities
- 12Partner with Sales, Product, and Customer Success to design offerings and methodologies that drive customer satisfaction, retention, and expansion
- 13Support pre-sales efforts by articulating the business value of professional services and advantages of Workato's AI-powered platform
- 14Work collaboratively with Workato delivery partners to set customers up for optimized success at scale
- 15Actively contribute to the enablement, training, and development of delivery partners across AMER
- 16Streamline scoping, contracting, and quoting processes to accelerate deal cycles
- 17Evolve services portfolios in alignment with Workato's product innovations and customer needs, especially in AI, agentic automation, and control/execution plane capabilities
- 18Act as an executive sponsor for strategic accounts and key engagements
- 19Ensure customers realize rapid time-to-value and achieve key adoption milestones
- 20Oversee advisory, onboarding, and implementation engagements that lay the foundation for long-term customer success
- 21Guide Engagement Managers to build account plans that support renewal and expansion
- 22Own AMER PS P&L, including bookings, revenue, margin, and utilization
- 23Optimize regional and global resource planning across onshore, nearshore, offshore, and subcontractor models
- 24Monitor and manage key metrics across delivery, customer satisfaction, and operational efficiency
- 25Lead investment initiatives while maintaining financial discipline and delivery accountability
- 26Provide strategic input into pricing, packaging, and go-to-market strategies
Requirements
- 0110+ years of experience selling and delivering professional services for a SaaS company
- 025+ years leading a professional services team, including Engagement Managers, Delivery Managers, and technical resources
- 03Proven ability to coach sellers on portfolio management and expansion strategies, growing accounts with large and complex pursuits ($M+)
- 04Proven ability to coach project managers in various delivery methodologies (Agile, Scrum) to deliver predictable and optimized revenue
What we offer
- 01Flexible, trust-oriented culture that empowers everyone to take full ownership of their roles
- 02Vibrant and dynamic work environment
- 03Multitude of benefits they can enjoy inside and outside of their work lives
- 04Balancing productivity with self-care