Cohere4 days ago
Customer Success Manager - ОАЭ
Salary not specified
MARKET
15,900 ₽median for this role
Data Scientist · 115 jobs with disclosed pay
5,000half of the offers: 12,796–20,50043,793
The employer didn't disclose pay — compare with the market yourself.
Полная занятостьУдалёнка
Responsibilities
- 01Own the success, adoption, and growth of Cohere’s UAE private sector customers, ensuring they realize maximum value from our AI solutions
- 02Build deep, trusted relationships with senior enterprise stakeholders, including CXOs, VPs, Directors, and digital transformation leads
- 03Develop comprehensive success plans tailored to each organization’s mission, digital strategy, budget cycles, and unique constraints
- 04Serve as the primary point of contact and executive sponsor for your accounts, managing escalations and ensuring customer satisfaction
- 05Define and track success metrics aligned with private sector priorities: ROI, revenue growth, operational efficiency, cost savings, and innovation outcomes
- 06Guide customers through the full lifecycle of AI adoption—from use case identification and pilot design through production deployment and scaling
- 07Lead secure AI implementation projects in complex enterprise environments, including sensitive systems and on-premises deployments
- 08Navigate the unique challenges of UAE private sector AI adoption: legacy system integration, data sensitivity, regulatory compliance (UAE Labour Law, Saudi business regulations), and cultural considerations
- 09Create and execute change management strategies to drive user adoption and value realization across diverse enterprise workforces
- 10Conduct regular executive business reviews with senior stakeholders, demonstrating ROI, impact, and strategic value
- 11Drive contract renewals and account growth by consistently delivering value and building trusted relationships
- 12Serve as the voice of UAE private sector customers within Cohere, advocating for features and capabilities that address regional enterprise needs
- 13Provide strategic feedback to Product and Engineering teams on requirements related to security, explainability, Arabic language support, and ethical AI
- 14Contribute to the development of UAE-specific enterprise offerings, implementation playbooks, documentation, and best practices
- 15Share customer insights to inform Cohere’s regional go-to-market strategy and positioning
- 16Represent Cohere at regional business forums, industry events, and enterprise roundtables
Requirements
- 018+ years of experience in customer success, account management, strategic consulting, or technology delivery roles within enterprise or private sector contexts
- 02At least 3-5 years working directly with UAE enterprises across industries such as finance, healthcare, logistics, or technology
- 03Proven track record of managing complex, strategic accounts with multiple stakeholders, long sales cycles, and multi-year implementation timelines
- 04Experience leading AI/ML, cloud, or enterprise software implementations in secure or highly regulated environments
- 05Experience developing and executing customer success strategies, QBRs, and executive engagement programs
- 06Deep understanding of how UAE enterprises evaluate, procure, and govern technology solutions
- 07Fluent Arabic and English language proficiency—essential for working across regional markets
- 08Strong knowledge of regional business culture, including relationship-building practices and hierarchical decision-making processes
- 09Understanding of the UAE business environment: free zones, mainland companies, and multinational operations
- 10Knowledge of relevant regulations: UAE Labour Law (Federal Decree Law No. 33 of 2021), Saudi business regulations, and data protection frameworks
- 11Familiarity with national initiatives: Saudi Vision 2030, UAE Digital Transformation Strategy, and Smart Dubai
- 12Experience with regional cloud strategies and security frameworks
What we offer
- 01A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch
- 02Full health and dental benefits, including a separate budget for mental health
- 03RRSP matching, 401K, Pension Scheme
- 04100% Parental Leave top-up for up to 6 months, for either parent
- 05Annual enrichment benefits: Arts & culture, fitness/wellness, quality time, and a workspace improvement credit