Cohere4 days ago
Customer Success Manager - Public Sector & Defense, France
Salary not specified
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Полная занятостьFrance
Responsibilities
- 01Own the success, adoption, and growth of Cohere's French public sector customers, ensuring they realize maximum value from our AI solutions
- 02Build deep, trusted relationships with senior French government stakeholders, including Ministres d'État, Préfets, CIOs, digital transformation leads, and ministerial executives
- 03Develop comprehensive success plans tailored to each organization's mission, digital strategy, budget cycles (lois de finances), and unique constraints
- 04Serve as the primary point of contact and executive sponsor for your accounts, managing escalations and ensuring customer satisfaction
- 05Define and track success metrics aligned with French public sector priorities: citizen satisfaction, service delivery improvements, cost savings, operational efficiency, accessibility outcomes
- 06Guide customers through the full lifecycle of AI adoption—from use case identification and pilot design through production deployment and scaling
- 07Lead secure AI implementation projects in complex French government environments, including sensitive systems and on-premises deployments
- 08Navigate the unique challenges of French public sector AI adoption: legacy system integration, data sensitivity, lengthy approval processes (marchés publics), and regulatory compliance requirements
- 09Create and execute change management strategies to drive user adoption and value realization across diverse government workforces
- 10Conduct regular executive business reviews with senior stakeholders, demonstrating ROI, impact, and strategic value
- 11Drive contract renewals and account growth by consistently delivering value and building trusted relationships
- 12Serve as the voice of the French public sector customers within Cohere, advocating for features and capabilities that address government-specific needs
- 13Provide strategic feedback to Product and Engineering teams on requirements related to security, explainability, accessibility, French language support, and ethical AI
- 14Contribute to the development of French public sector-specific offerings, implementation playbooks, documentation, and best practices
- 15Share customer insights to inform Cohere's French public sector go-to-market strategy and positioning
- 16Represent Cohere at French government forums, working groups (groupes de travail), roundtables, and industry events
Requirements
- 018+ years of experience in customer success, account management, strategic consulting, or technology delivery roles within enterprise or French government contexts
- 02At least 3-5 years working directly with French ministries, regional authorities, or public institutions in a technology, digital transformation, or consulting capacity
- 03Proven track record of managing complex, strategic accounts with multiple stakeholders, long sales cycles, and multi-year implementation timelines
- 04Experience leading AI/ML, cloud, or enterprise software implementations in secure or highly regulated environments
- 05Experience developing and executing customer success strategies, QBRs, and executive engagement programs
- 06Deep understanding of how French government organizations evaluate, procure (following Code des marchés publics), implement, and govern technology solutions
- 07Active Confidentiel-Défense or higher security clearance (mandatory)
- 08Fluent French language proficiency—essential for working across the French public sector
- 09Comprehensive knowledge of the French public sector ecosystem: central ministries, regional governments (régions), departmental authorities (départements), public enterprises, and critical infrastructure
- 10Knowledge of relevant legislation and frameworks: RGPD, loi Informatique et Libertés, ANSSI standards, accessibility standards
- 11Experience with French government cloud strategies and security frameworks: France Cloud, Souveraineté numérique
What we offer
- 01A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch
- 02Full health and dental benefits, including a separate budget for mental health
- 03RRSP