Airbnb4 days ago
Market Manager, Australia
Salary not specified
MARKET
12,375 ₽median for this role
IT Support / Helpdesk · 65 jobs with disclosed pay
5,714half of the offers: 8,583–16,667145,833
The employer didn't disclose pay — compare with the market yourself.
Sydney
Responsibilities
- 01Manage a book of business consisting of professional hosts, ensuring their retention, growth, and optimisation on Airbnb
- 02Analyse performance data to identify trends and take action on opportunities that drive increased bookings and host success
- 03Manage and deliver innovative supply building projects from concept to implementation
- 04Secure availability over high compression dates, ensuring hosts maximize their revenue potential
- 05Educate hosts on product updates and policy changes, while channeling their feedback to internal teams
- 06Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform
- 07Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs
- 08Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner
- 09Occasionally traveling to your market to provide in-person support and guidance
- 10Work cross-functionally with product, communications, public policy, legal and customer support teams
Requirements
- 015+ years of experience in sales, account management, business development or customer success
- 022+ years of technology, travel or hospitality industry experience
- 03Exceptional commercial acumen, with a deep understanding of revenue drivers, emerging industry trends, and the competitive landscape
- 04Strong time management and prioritisation skills with ability to manage competing priorities
- 05Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person
- 06Highly analytical and ability to transform and interpret data into actionable insights for your hosts and the business
- 07Proven experience working a book of business, driving engagement and growth through proactive account management
- 08Highly goal-driven, with a strong bias for action and persistence in the face of challenges
- 09Proven experience working with and influencing cross-functional stakeholders
- 10Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus)
- 11Charismatic self-starter who is resourceful and self-sufficient
- 12Fluency in English
What we offer
- 01Based in Sydney
- 02Occasional travel to market for in-person support and guidance