OpenAI9 days ago

Product Marketing Manager, IT Admin and Governance

Salary not specified
MARKET
12,375median for this role
IT Support / Helpdesk · 65 jobs with disclosed pay
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Responsibilities

  • 01Own the IT administrator and governance audience: Build a deep understanding of the needs, decisions, objections, and workflows of workspace administrators, IT leaders, security teams, and enterprise deployment owners
  • 02Define the enterprise administration and governance story: Develop clear positioning and messaging across workspace setup, feature enablement, identity and access, roles and permissions, data and connector access, agent controls, auditability, analytics, and spend management
  • 03Lead administrator-focused product launches: Shape launch strategy, messaging, and readiness for capabilities that affect administration, deployment, governance, or control across ChatGPT Work and Codex
  • 04Make product changes understandable and actionable: Build a predictable administrator communications motion that explains what is changing, who is affected, what decisions or actions are required, and how customers can enable new capabilities responsibly
  • 05Create the materials that unblock deployment: Partner with Product, Security, Documentation, and customer-facing teams on practical setup guidance, governance explainers, deployment resources, FAQs, demos, and field enablement
  • 06Turn administrator insight into better product decisions: Bring recurring customer objections, implementation barriers, security questions, and adoption patterns back to Product and Engineering to inform priorities and roadmap tradeoffs
  • 07Build always-on administrator education and engagement: Develop coordinated programs across customer communications, webinars, peer learning, customer stories, lifecycle campaigns, and relevant in-product experiences
  • 08Connect administrative approval to broader adoption: Partner with Growth, Sales, Customer Success, and product marketing peers to move organizations from evaluation and approval to enablement, rollout, and sustained usage
  • 09Earn trust through accuracy and customer proof: Clearly distinguish available capabilities from future plans, represent controls and limitations honestly, and develop evidence that helps administrators make the case for responsible expansion
  • 10Measure administrator and deployment outcomes: Track the signals that matter, including eligible workspace enablement, time to deployment, adoption of relevant controls, field objections, administrator engagement, and confidence in enterprise readiness

Requirements

  • 018+ years of experience in enterprise product marketing or a closely related go-to-market role, ideally across SaaS, cloud platforms, security, identity, infrastructure, or AI products
  • 02Demonstrated experience marketing to IT administrators, security stakeholders, technical buyers, or the teams responsible for deploying and governing enterprise software
  • 03The ability to understand and explain technical concepts such as identity and access, provisioning, permissions, security controls, audit logs, compliance requirements, data access, and usage or spend management
  • 04A strong track record of bringing enterprise product capabilities to market and building the materials, programs, and field guidance that help customers adopt them
  • 05Excellent writing and messaging skills, with the ability to make complex product or governance decisions clear without overstating what is available
  • 06Experience partnering closely with Product, Engineering, Security, Sales, Customer Success, Customer Education, and Marketing teams
  • 07A customer-first approach grounded in research, direct conversations, support and field feedback, and an understanding of what makes enterprise administrators trust or reject a product
  • 08Strong analytical instincts and experience connecting marketing efforts to deployment, activation, adoption, or customer confidence rather than content engagement alone
  • 09Comfort operating in a fast-moving environment where launch timing, product details, and customer needs can change quickly
  • 10Genuine interest in responsible AI deployment and the practical work required to help organizations adopt new technology safely and at scale

What we offer

  • 01This role is based in San Francisco, CA
  • 02We use a hybrid work model of 3 days in the office per week
  • 03We offer relocation assistance