Affirm10 days ago
Lead, Technical Account Management (SMB Merchants)
RUB 11,083–15,250per month · before tax
MARKET
13,750 ₽median for this role
Tech Lead / Team Lead · 146 jobs with disclosed pay
5,250half of the offers: 10,104–18,1691.2 млн
At market · above 29% of offers
Remote Canada
Responsibilities
- 01Coach, mentor and develop an awesome group of experienced TAMs who support our SMB merchants
- 02Work closely with our Client Success counterparts to help our network of merchants grow, by not only enabling an efficient time to market, but also by taking better advantage of Affirm’s expanding product suite post launch
- 03Establish and track team OKRs and goals, establishing proactive action plans for meeting goals when needed
- 04Forecast the demand for TAMs and recruit as necessary
- 05Technically, you will evaluate new hires on their technical capabilities, handle escalations from your own team, provide guidance to the TAMs on integration solutions, troubleshooting and optimization opportunities, and be seen as an expert by our customers
- 06Be a strong internal advocate for our merchants, working cross functionally to make sure their highest priorities are being met
Requirements
- 01At least five years in a b2b customer facing technical role and three years as a people manager
- 02A strong technical background in web development technologies and REST APIs, with a computer science degree or professional engineering experience
- 03A great relationship builder who has the ability to quickly build rapport with engineering customers
- 04A fantastic communicator, both when advocating for customers internally and advocating for Affirm externally
What we offer
- 01Location - Remote Canada
- 02Remote role open only to candidates residing in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, or Saskatchewan
- 03Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- 04Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- 05Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- 06ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount