Affirm16 days ago
Client Success Lead
Salary not specified
MARKET
14,300 ₽median for this role
Tech Lead / Team Lead · 102 jobs with disclosed pay
5,250half of the offers: 10,542–19,3541.2 млн
The employer didn't disclose pay — compare with the market yourself.
Remote Canada
Responsibilities
- 01Lead and manage a portfolio of Enterprise and SMB merchant accounts to develop long-term business relationships and ensure attainment to growth goals
- 02Define and drive the strategic vision for the portfolio—aligning joint priorities to Affirm’s broader goals, influencing senior stakeholders on both sides, building scaled management frameworks
- 03Develop sophisticated account plans - build and execute multi-year growth roadmaps spanning product integrations, co-marketing initiatives, and go-to-market expansions
- 04Lead commercial negotiations, including contracts, pricing, renewal strategy, and expansion opportunities
- 05Analyze partner performance and recommend programs to increase adoption, improve performance, and expand into new use cases
- 06Orchestrate cross-functional execution across Product, Technical, Credit, Analytics, Marketing, Risk, and other internal stakeholders to deliver partner initiatives and business results
- 07Manage customer health to ensure strong satisfaction, long-term retention, and consistent business outcomes
Requirements
- 015+ years of B2B client-facing experience; preferably in a tech or fintech environment
- 02Excellent customer relationship management skills with the ability to lead and grow complex, strategic partnerships at the executive level
- 03Experience in driving and managing cross-functional, multi-stakeholder initiatives with high attention to detail
- 04Strong written and verbal communication (e.g. proposals, memos, e-mails, presenting); concise, structured, and credible with the ability to influence senior stakeholders and executive audiences
- 05Excellent analytical abilities, including the ability to suss out key data points and trends, and report out to internal and external stakeholders
- 06Experience structuring, negotiating, and closing commercial contracts
- 07Ability to adapt quickly to changing priorities, take initiative, and go beyond defined responsibilities to drive success of projects and the broader team
- 08Ability to craft compelling value propositions, deliver persuasive presentations, and drive engagement with stakeholders to achieve business objectives
- 09Knowledge of consumer finance offerings, SaaS solutions, and e-commerce preferred
- 10Bilingual French and English is a plus
What we offer
- 01Remote-first company
- 02Employees new to Affirm typically come in at the start of the pay range
- 03Simple and transparent pay structure based on location, experience and job-related skills
- 04Includes equity rewards
- 05Monthly stipends for health, wellness and tech spending
- 06Benefits including 100% subsidized medical coverage, dental and vision for you and your dependents
- 07Competitive vacation and holiday schedules
- 08Employee stock purchase plan enabling you to buy shares of Affirm at a discount
- 09Inclusive interview experience for all, including people with disabilities
- 10Reasonable accommodations provided to candidates in need