Lyft10 days ago
Директор по бизнес-планированию и центральным операциям
Salary not specified
MARKET
13,534 ₽median for this role
Tech Lead / Team Lead · 166 jobs with disclosed pay
5,250half of the offers: 9,771–18,1061.2 млн
The employer didn't disclose pay — compare with the market yourself.
Toronto
Responsibilities
- 01Partner with the Senior Director to drive H1 and H2 planning — translating annual objectives into operational plans, investment decisions, and resource models
- 02Lead the investment brief process: sizing opportunities, articulating trade-offs, and building the business cases that secure resourcing for strategic priorities
- 03Drive capacity planning, scenario modeling, and long-range forecasting to ensure the internal and external workforce scales efficiently alongside platform growth and AI adoption
- 04Define and operationalize OKRs across the portfolio, then build the rhythms and infrastructure — scorecards, business reviews, and performance dashboards — that hold teams accountable and give leadership clear visibility into progress and outcomes
- 05Lead operational readiness for major product launches, external partnerships, and platform expansions — ensuring Customer Care is prepared from scoping through hypercare
- 06Own the integration framework for new lines of business and strategic partnerships, including Lyft's expansion into autonomous vehicles and external mobility platforms
- 07Serve as the connective tissue between Customer Care and Product, Engineering, Legal, and Communications on initiatives with significant customer support implications
- 08Own financial operations across the portfolio, partnering with Finance and Workforce Management to maintain cost discipline, model the impact of product changes and AI automation, and invest strategically in quality and transformation
- 09Lead end-to-end management of Lyft's BPO vendor relationships — owning governance cadences, enterprise-level performance reviews, SLA enforcement, escalation management, and contract renewals, in close partnership with Procurement for new and renegotiated agreements
- 10Hire, develop, and retain high-performing teams
- 11Create clarity of ownership across a function that sits at the intersection of finance, operations, and technology, where the decisions made show up directly in customer experience and cost structure
Requirements
- 0110+ years in business strategy, operations, consulting, or investment banking, with at least 5 years in a senior leadership role owning complex operational or strategic functions
- 02Strong financial and analytical foundation — comfortable building capacity models, stress-testing business cases, and translating the output into a crisp leadership narrative
- 03Experience leading or supporting large-scale growth initiatives, integrations, or partnerships, ideally in a marketplace or platform business
- 04AI fluency — you understand how AI is reshaping operations and can lead through that transformation with confidence
- 05Exceptional cross-functional partner — you build trust with Finance, Product, Tech, and Operations and can drive alignment across a matrixed organization
- 06Clear, direct, and decisive — you make decisions with the information available, communicate them crisply, and adapt when new data arrives
- 07Experience in customer support or contact center operations is a plus, not a requirement
- 08MBA or equivalent advanced degree preferred; strong quantitative background required
What we offer
- 01Extended health and dental coverage options, along with life insurance and disability benefits
- 02Mental health benefits
- 03Family building benefits
- 04Child care and pet benefits
- 05Access to a Lyft funded Health Care Savings Account
- 06RRSP plan to help save for your future
- 07In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy
- 08The policy allows team members to take off as much time as they need (with manager approval)
- 09Hourly team members get 15 days paid time off, with an additional day for each year of service
- 10Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs
- 11Biological, adoptive, and foster parents are all eligible
- 12Subsidized commuter benefits
- 13Lyft is committed to creating an inclusive workforce that fosters belonging
- 14Lyft highly values having employees working in-office to foster a collaborative work environment