Harvey10 days ago
IT Operations Analyst
RUB 9,092–12,508per month · before tax
MARKET
12,354 ₽median for this role
IT Support / Helpdesk · 64 jobs with disclosed pay
5,714half of the offers: 8,520–16,354145,833
At market · above 30% of offers
Полная занятостьNew York
Responsibilities
- 01Create a great employee experience through hands-on IT support for employees in our New York City office
- 02Support onboarding and offboarding processes to ensure new hires are productive from day one and departures are handled cleanly and securely
- 03Provide white-glove IT support to employees across all levels, triaging requests via Slack, ticketing systems, and in-person interactions with a focus on speed and empathy
- 04Administer and optimize core SaaS platforms including Google Workspace, Okta, Slack, Zoom, and MDM solutions (Jamf/InTune) to ensure secure and reliable access
- 05Assist with meeting room tech and corporate events to ensure smooth hybrid meetings and high-quality A/V experiences
- 06Troubleshoot employee problems with applications, laptops, access, peripherals, printers, video conferencing, and networking issues
- 07Maintain IT asset inventory and coordinate hardware repairs, upgrades, and procurement
- 08Identify and resolve systemic issues through root cause analysis, escalating patterns to improve reliability across the technology stack
- 09Collaborate with the IT team on automation, documentation, and process improvements
Requirements
- 013+ years of experience in IT support experience in a fast-paced startup or tech environment
- 02Strong proficiency with identity and access management platforms (Okta preferred), Google Workspace administration, and macOS device management
- 03Experience with Google Workspace, Okta (SSO/MFA), Slack, and other SaaS tools
- 04Hands-on scripting or automation experience (e.g., Python, Bash, Okta Workflows) that goes beyond basic helpdesk troubleshooting
- 05Excellent communication and customer service skills with the ability to support senior leaders and cross-functional stakeholders with patience and clarity
- 06A proactive, employee-first mindset—you notice problems before they're reported and take initiative to fix them
- 07Comfort working in a high-growth, ambiguous environment where priorities shift and resourcefulness is essential
What we offer
- 01Bonus points for experience with scripting or automation (Python, Bash, PowerShell) to streamline IT tasks
- 02Bonus points for experience managing MDM tools like Jamf, Kandji, or Intune
- 03Bonus points for experience with Microsoft Office and Windows
- 04Equal opportunity employer
- 05Reasonable accommodations provided for applicants with disabilities