Exa10 days ago
VP, Customer Experience
Salary not specified
MARKET
12,375 ₽median for this role
IT Support / Helpdesk · 65 jobs with disclosed pay
5,714half of the offers: 8,583–16,667145,833
The employer didn't disclose pay — compare with the market yourself.
Полная занятостьОфис
Responsibilities
- 01Design and run a customer onboarding motion that gets new accounts to first value fast, with clear milestones and handoff from Sales
- 02Build a usage- and engagement-based health scoring system that reliably flags expansion opportunities and contraction risk before renewal conversations happen
- 03Own the renewal process and forecast, partnering with Sales on commercial structure for upsell, cross-sell, and consumption growth
- 04Oversee technical/customer support, setting the standards, tooling, and staffing model that keep response times and resolution quality high as volume grows
- 05Be the single owner and accountable executive for Net Dollar Retention (NDR), reporting on it regularly to the executive team and board
Requirements
- 0115+ years of industry experience in the technology sector, with meaningful time in post-sales, customer success, or account management leadership
- 02Prior VP-level (or equivalent) experience owning a post-sales or customer success organization at a B2B software or API company
- 03A demonstrated track record of owning and moving NDR, GRR, or net revenue retention at a company of relevant scale
- 04Experience building health-scoring, usage-instrumentation, or early-warning systems for churn/expansion — not just running renewal calls off a spreadsheet
- 05Comfort operating in a fast-moving, still-being-defined environment; you'll be building the playbook, not inheriting one
- 06Strong executive presence and cross-functional fluency — you'll partner closely with Sales, Product, and Engineering, and report directly to the CRO
What we offer
- 01Location: San Francisco Bay Area preferred; open to exceptional remote candidates (US)
- 02Reports to: CRO
- 03Compensation includes a competitive base salary, meaningful equity, and benefits, commensurate with experience
- 04Based in the Bay Area is preferred — we value in-person collaboration with the leadership team — but we're open to exceptional candidates working remotely within the US