Exa10 days ago

Forward Deployed Engineer

Salary not specified
MARKET
12,354median for this role
IT Support / Helpdesk · 64 jobs with disclosed pay
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Responsibilities

  • 01Take a customer from first cold outbound to production integration to closed deal
  • 02Build and ship demos, tutorials, and sample applications that show what Exa can do
  • 03Debug and resolve technical issues across the full stack, from API behavior to frontend rendering
  • 04Identify patterns in customer feedback and translate them into product improvements, shipping fixes yourself when possible
  • 05Run many sales and technical calls each week, adapting your pitch to CTOs, engineers, and PMs alike
  • 06Analyze usage data and customer interactions to spot churn risk early and drive expansion
  • 07Embed directly with customers' engineering teams to solve real problems with Exa's API
  • 08Context-switch constantly across accounts, codebases, and industries
  • 09Fix issues when something breaks
  • 10Build missing features
  • 11Unblock customers before they ask
  • 12Act as an engineer who sells and a seller who ships

Requirements

  • 01Several years of programming experience, able to build and deploy a production server from scratch
  • 02Track record of high performance in demanding environments (top CS program, competitive sport, startup, etc.)
  • 03Comfort with direct customer interaction, having sold something, supported someone, or held your own in high‑stakes conversations
  • 04High tolerance for context‑switching, ambiguity, and sustained intensity
  • 05Willingness to travel as needed for customer engagements
  • 06Experience building and shipping user‑facing products end to end
  • 07Experience closing revenue or driving commercial outcomes at a previous company
  • 08Ability to thrive in early‑stage environments where responsibilities change monthly
  • 09Energized by being the person customers think of when they think of Exa
  • 10Deep care about organizing the world's knowledge and making it accessible to machines

What we offer

  • 01In‑person opportunity in New York City
  • 02Visa sponsorship available (STEM OPT, OPT, H1B, O1, E3)
  • 03Premium healthcare benefits (medical, dental, vision)
  • 04Fertility benefits
  • 05Monthly wellness stipend
  • 06Willingness to travel as needed for customer engagements