Synthesia10 days ago

Специалист по работе с клиентами - АПАК

Salary not specified

MARKET

12,375 ₽median for this role

IT Support / Helpdesk · 65 jobs with disclosed pay

5,714half of the offers: 8,583–16,667145,833

The employer didn't disclose pay — compare with the market yourself.

Полная занятостьУдалёнка

Responsibilities

01Respond to customer inquiries via email, chat, or social media in a timely and professional manner
02Provide accurate information and support to customers to resolve their issues
03Identify and escalate complex issues to Tier 2 support when necessary
04Collaborate with other teams such as technical support specialists, support product specialists, and leadership to resolve customer issues
05Record and maintain accurate customer information within our CRM systems (Intercom & Salesforce)
06Meet individual and team performance metrics (KPI's) such as first response times, first contact resolution rates, and customer satisfaction
07Continuously improve your own product knowledge and remain up to date with our product, services and processes
08Provide constructive feedback to the business and leadership team to improve customer support processes and procedures

01Based in the Philippines
02High school diploma or equivalent; college or a degree in a related field is desirable but not essential
03At least 1 year experience within a technical support environment
04Excellent verbal and written communication skills
05Customer-oriented mindset with a strong desire to exceed customer expectations
06Ability to multitask and manage time effectively
07Good computer skills and experience with CRM systems and other customer support software (Zendesk, Freshdesk, Intercom, Hubspot, Salesforce)
08Ability to work in a fast-paced and dynamic environment
09Ability to work independently and as part of a team
10Flexibility to work different shifts, bank holidays and weekends as and when required

01Shift work, Monday-Sunday, inclusive of bank holidays, any hours between 6am - 12am
02Global company with global customers, available to support 24/7