Calendly11 days ago
Customer Success Manager II
Salary not specified
MARKET
12,354 ₽median for this role
IT Support / Helpdesk · 64 jobs with disclosed pay
5,714half of the offers: 8,520–16,354145,833
The employer didn't disclose pay — compare with the market yourself.
Remote - US
Responsibilities
- 01Manage a high-volume, diverse portfolio of 200+ accounts within the scaled segment, balancing efficiency with personalized customer engagement
- 02Drive renewals as a core priority, using usage data and automation to efficiently assess risk and likelihood to renew across a large book of business
- 03Understanding and navigating complex customer environments to uncover expansion opportunities across multiple business units and stakeholders
- 04Deliver a consistent, scalable customer experience across a high-volume portfolio by leveraging playbooks, automation, and data signals to proactively identify risk and expansion opportunities
- 05Collaborating cross-functionally with Sales, Product, and Support to elevate the customer voice and influence product direction
Requirements
- 012-3+ years of experience in Customer Success, Account Management, Renewals, or Sales within a SaaS/PLG environment
- 02Proven track record of owning and driving renewals across a high-volume book of business, with experience supporting customers who have multi-team or multi-product usage
- 03Skilled in analyzing customer data to drive strategic outcomes and uncover trends that inform proactive engagement
- 04Confident with tools like Salesforce, Gainsight, DocuSign, and other CS systems; dedicated to keeping internal systems up-to-date and accurate across a high-volume book of business
- 05Able to work independently on most customer scenarios, collaborate effectively with cross-functional teams, and contribute to team best practices and process improvements
- 06Excellent communicator with strong business acumen and a sharp eye for balancing customer satisfaction and company goals
- 07Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time
What we offer
- 01Full-time (30 hours/week) employees are eligible for equity awards and competitive benefits
- 02Eligible Sales employees also qualify for a Sales Incentive program
- 03This role may require occasional travel for company events, team collaboration, or offsites