Smartsheet08/06/2024
Менеджер по продлению клиентов
Salary not specified
MARKET
12,375 ₽median for this role
IT Support / Helpdesk · 65 jobs with disclosed pay
5,714half of the offers: 8,583–16,667145,833
The employer didn't disclose pay — compare with the market yourself.
London
Responsibilities
- 01Serve as an extended member of the Smartsheet account team to bring all assigned contract renewals to a successful conclusion
- 02Ensure a positive customer experience throughout all stages of the renewal process
- 03Partner with sales, customer success, order management, our partner organisations and senior leadership to accelerate the contract renewal process and create positive outcomes
- 04Build and communicate an accurate forecast for upcoming renewals
- 05Identify and highlight any renewal risk to your partners and work with all team members in order to develop resolution strategies
- 06Evaluate your portfolio to prioritise time to render the most favourable outcomes
- 07Highlight opportunities for process improvement
- 08Perform other duties as assigned
Requirements
- 015+ years of Sales, Customer Success or Finance experience
- 022+ years of experience working in a software renewal role
- 03Strong negotiation skills with experience driving contracts to completion
- 04Experience analysing complex problems, developing recommended solutions, and/or managing risk
- 05Strong sense of urgency and efficiency in completing work within set deadlines
- 06Familiarity with project management methodologies and the ability to use those in service of managing the renewal cycle
- 07Motivated by an entrepreneurial mindset and comfortable with ambiguity
- 08Experience working with Salesforce (essential), Gainsight and Smartsheet (preferred)
- 09Understanding of the legal frameworks around SaaS renewals
- 10Legally eligible to work in the UK on an ongoing basis
What we offer
- 01Employer-paid Private Medical and Dental, additional cost for family members
- 02Monthly contributions toward your pension
- 03Monthly stipend to support your work and productivity
- 0425 days paid for Holiday + Bank Holidays + Flexible Time Away Program
- 0520 weeks fully paid Maternity Leave
- 0612 weeks fully paid Paternity/Adoption Leave
- 07Personal paid Volunteer Day to support our community
- 08Opportunities for professional growth and development including access to Udemy online courses
- 09Company Funded Perks including a counseling membership, salary sacrifice options, and your own personal Smartsheet account
- 10Teleworking options from any registered location in the UK (role specific)
- 11Based in London (Hybrid eligible)